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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 852
Customer Experience
Buyer Perceived Value (BPV) Scorecard: Qualifying and Quantifying Value
Tony Zambito
-
October 3, 2011
Measuring Customer Loyalty is Essential for a Successful CEM Program
Bob Hayes
-
October 3, 2011
Liar, Liar: Truth and Customer Loyalty
Colin Shaw
-
October 3, 2011
Was it a shotgun wedding between TIBCO and Nimbus ?
Theo Priestley
-
October 3, 2011
Why aren’t marketers using personalised video to improve the customer experience and generate engagement?
Maz Iqbal
-
October 3, 2011
What is your iCustomer Level?
Joseph Dager
-
October 3, 2011
Customer Experience in Financial Services – Part 2: Credit Card Issuers
Lorena Harris
-
October 2, 2011
Longevity and the sage consumer
Vijay Dandapani
-
October 2, 2011
Does the Customer Experience mimic the Employee Experience?
Joseph Dager
-
October 2, 2011
eBay: biassed, incompetent, indifferent — or all three?
Maz Iqbal
-
September 30, 2011
Is Zappos the Next Toyota?
Joseph Dager
-
September 30, 2011
Starbucks blocks electrical outlets in its cafes – What?
Joseph Michelli
-
September 29, 2011
Size My Cloud CRM Project
Adam Honig
-
September 29, 2011
Increase customer loyalty by improving your brand
Cheryl Hanna
-
September 29, 2011
Outside-In: Internal Customer Advocates
George Taylor
-
September 29, 2011
How Good is Your Insurance Company- What is your Opinion?
Terry Golesworthy
-
September 29, 2011
Why do only a handful of companies excel at cultivating customer loyalty?
Maz Iqbal
-
September 29, 2011
Out of B-School and Into the Sales Call: Why Porter’s Five Forces Beats Triggers
Andrew Rudin
-
September 28, 2011
Customer Satisfaction v. Customer Loyalty
Jeb Brooks
-
September 28, 2011
Southwest Airlines and Walt Disney: Comparing to Determine Their Success
Dr. Johnny D. Magwood
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September 28, 2011
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