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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 848
Customer Experience
Netflix Continues Decline; Stock Sell Off
Mary Ann Markowicz
-
October 24, 2011
More Companies Are Deigning Customer-Centric Business Strategies, But Then What
Dick Lee
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October 24, 2011
Influencers vs Advocates
Becky Carroll
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October 24, 2011
Instinct or Intuition? Your Choice Determines your Success in Product Innovation
Peter Murane
-
October 24, 2011
Relative Performance Assessment: Improving your Competitive Advantage
Bob Hayes
-
October 24, 2011
When you cut headcount is your customer experience bleeding?
Jodie Monger
-
October 24, 2011
Survey: smartphone users want to avoid customer service
Bruce Kasanoff
-
October 24, 2011
How Well Do You Know Your Touchpoints?
Robert Howard
-
October 24, 2011
Reducing the “Effort Factor” in Customer Service
Igor Sarenac
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October 24, 2011
The Differences Between the Solution Sale and the Buying Decision: Let’s Go to a Wedding
Sharon Drew Morgen
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October 24, 2011
When the Ultimate Question is not so ultimate
Patrick Gibbons
-
October 24, 2011
6 Takeaways from the CXPA Members Insight Exchange
Jennifer Batley
-
October 24, 2011
Is the Office of the CMO the Right Place to Drive Customer Engagement?
Mitch Lieberman
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October 23, 2011
Why Do Employees Deliver Great Customer Experiences? It’s Not ALL About the Money!
Kate Feather
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October 23, 2011
4 Challenges About Leading Customer Experience Initiatives
Jeannie Walters
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October 21, 2011
Lost Customers can Jump Start Your Sales!
Luke Russell
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October 21, 2011
The importance of the 3V’s to customer-based strategy
Maz Iqbal
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October 21, 2011
Why won’t Lean commit to the Demand Chain the way it committed to the Supply chain?
Joseph Dager
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October 21, 2011
Relationship Chemistry: Hiring Employees that Build Loyalty
Colin Shaw
-
October 21, 2011
Kinect and Siri terrify companies
Bruce Kasanoff
-
October 20, 2011
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