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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 834
Customer Experience
Buyerology Trend: Humanize the Buyer Experience
Tony Zambito
-
December 15, 2011
Customer loyalty: disgust, elevation and the categorical imperative
Maz Iqbal
-
December 15, 2011
“Social Customer” Segmentation: Case Study in Tablet Market
Gregory Yankelovich
-
December 15, 2011
Marriott’s Ties That Bind
Jim Sullivan
-
December 15, 2011
2011 Holiday Season: Satisfaction Update
Larry Freed
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December 15, 2011
Experiential Rewards in Loyalty Programs is Expected to Increase in 2012
Erika Blanchard
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December 15, 2011
Five fast, successful ways to learn about your customers
Matt Heinz
-
December 14, 2011
Customer Service in 2012 – My Wish List
Richard Shapiro
-
December 14, 2011
Do you have your own “Cheers”?
Richard Shapiro
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December 14, 2011
Details Matter, Customers Need to Know and Care about Them
Shep Hyken
-
December 14, 2011
Hoteliers: Booking engines are inadequate for measuring customer experience
David Heneghan
-
December 14, 2011
People are not thermometers so customer feedback is messy
Adam Ramshaw
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December 14, 2011
Bank of America Nearly Destroys Their Business Model
Jim Muehlhausen
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December 14, 2011
Whether You Call it O.co or Overstock.com
Amy Campbell
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December 13, 2011
Managing the Web Experience You Offer
Ronni Marshak
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December 13, 2011
What I Learned Car Shopping
Teresa Allen
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December 12, 2011
What are you teaching your children about customer experience respect?
Jodie Monger
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December 12, 2011
“The Customer Is Always Wrong”
Ernan Roman
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December 12, 2011
Connect the voice of the customer to the right folks
Kim Proctor
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December 12, 2011
12 Trends in Voice of the Customer for 2012 – Part 1
Keith Schorah
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December 12, 2011
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How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
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Kathryn Murphy
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April 23, 2024