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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 833
Customer Experience
Emotional Engagement and the Auditory Experience
Qaalfa Dibeehi
-
December 18, 2011
2011 – Customers view of Smart Phones
Gregory Yankelovich
-
December 18, 2011
State Farm satisfies a claim and then goes above and beyond with an unexpected extra
Stan Phelps
-
December 17, 2011
Considering Cultural Differences in Customer Experience: Lessons from Indonesia
Zhecho Dobrev
-
December 17, 2011
2012 Customer Experience Predictions: Positives and Pitfalls
Colin Shaw
-
December 17, 2011
The Blame Game
Katie Kiernan
-
December 16, 2011
Kiddicare’s Growth Powered by Customer Obsession, “CrowdService” Innovation
Bob Thompson
-
December 16, 2011
Four Innovation Insights Customers Provide
Hutch Carpenter
-
December 16, 2011
Safe Landings for Program Pilots
Phaedra Hise
-
December 16, 2011
Fairwinds Credit Union does the little extras
Stan Phelps
-
December 16, 2011
Redemptions: a new Urgency and a new Approach (Part 1)
Ian J. Scott
-
December 15, 2011
Buyerology Trend: Humanize the Buyer Experience
Tony Zambito
-
December 15, 2011
Customer loyalty: disgust, elevation and the categorical imperative
Maz Iqbal
-
December 15, 2011
“Social Customer” Segmentation: Case Study in Tablet Market
Gregory Yankelovich
-
December 15, 2011
Marriott’s Ties That Bind
Jim Sullivan
-
December 15, 2011
2011 Holiday Season: Satisfaction Update
Larry Freed
-
December 15, 2011
Experiential Rewards in Loyalty Programs is Expected to Increase in 2012
Erika Blanchard
-
December 15, 2011
Five fast, successful ways to learn about your customers
Matt Heinz
-
December 14, 2011
Customer Service in 2012 – My Wish List
Richard Shapiro
-
December 14, 2011
Do you have your own “Cheers”?
Richard Shapiro
-
December 14, 2011
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