Customer Experience

Wow Customer Experiences – Defined and Delivered

Joseph Michelli -

Lean CE: Are you spending too much money on your customers?!

Steven Walden -

Reinventing customer experience in the legal sector – Interview with Karl...

Adrian Swinscoe -

Let Your Customers Inspire You! Four Stages of the Customer-Centric Journey

Bob Thompson -

Disruptive Technology – How Siri has Changed Call Center Automation

Mary Cook -

It Takes Just One Bad Apple….

Craig Padoa -

Do you know the difference between a good strategy and a...

Maz Iqbal -

What’s Your Customer Effort (Score)?

Annette Franz -

Exceeding Expectations – Do you have a 10 minute rule?

Stan Phelps -

Compass for Better Customer Experience

Lynn Hunsaker -

Remove the 7 Inhibitors to Customer Experience Success

Jeanne Bliss -

Heels or toes?

Doug Fleener -

What Indiana Jones Can Teach Us About Service

Chip Bell -

Managing 4 C’s: Customer experience, Conversation, Content and Collaboration.

Steven Van Belleghem -

How NOT to Ask for Customer Feedback

Jeannie Walters -

Evolution of the Contact Center

Mitch Lieberman -

Share Your Customers Feedback

Glenn Pasch -

Are you counting sales efforts, or making sales efforts count?

John Cousineau -

Getting Started on Customer Feedback

Peter Leppik -

How Social Technologies Contribute to a Better Customer Experience

Brian Vellmure -
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Free Trial: NPS® Software

Collect and act on NPS-powered customer feedback in real time to deliver amazing customer experiences at every brand touchpoint. By closing the customer feedback loop with NPS, you will grow revenue, retain more customers, and evolve your business in the process. Try it free.

Transforming B2B Customer Experience: Five Steps to CX Leadership

[April 26, Webinar] Why are there so few CX success stories? Get the stunning results of Topline’s new research about what really differentiates CX leaders from laggards, including five steps that will enable you to unleash the full potential of CX in your business.

The First Global Conference on Creating Value

[May 23-24; UK] Creating Value is getting attention from business, society, government and academics as it impacts ourselves, customers, stakeholders, and sustainability. Steve Vargo, Stuart Hart, Irene Ng, Christian Gronroos, and Fujitsu Japan, Sanofi, Hughes, will speak. A networking platform between business and academics for Value Creation.

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