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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 501
Customer Experience
Beyond Predictive Marketing: Planning With Persona-Based Strategic Narratives
Tony Zambito
-
December 4, 2014
How Does Your Organisation Talk Customer Experience? And What Does This Tell You?
Maz Iqbal
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December 4, 2014
How To Build A Loyal eCommerce Customer-Base In The Age Of Dynamic Pricing
Anand Srinivasan
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December 4, 2014
Top Queuing Strategies to Cut Perceived Wait Times
Perry Kuklin
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December 4, 2014
The Overpromise and Overdeliver Theory of Value
Michael Lowenstein
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December 4, 2014
Appreciation Gifts: The Pre-Experience
Shep Hyken
-
December 4, 2014
Marketing in a Sluggish Growth Economy
Alan See
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December 4, 2014
What the Coffee Shop can Teach Us
Richard Shapiro
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December 4, 2014
No, I am not willing and able to recommend your service
Matti Airas
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December 4, 2014
Customer experience does not apply to us – ‘we’re different’! Is it possible to be a genuinely ‘customer centric’...
Ian Golding
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December 4, 2014
How Does Your Organisation Talk Customer Experience? And What Does This Tell You?
Maz Iqbal
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December 3, 2014
5 reasons why customers demand to communicate with a human
Dateme Tamuno
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December 3, 2014
Customer Experience Enablement at GE
Lynn Hunsaker
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December 3, 2014
The Death of Black Friday
Marianne Hynd
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December 2, 2014
Designing Patient Experience at RSNA14
Michael Plishka
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December 2, 2014
Why Considering All Customer Feedback Is Key
Susan Ganeshan
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December 1, 2014
“Gray Thursday,” “Black Friday,” “Small Biz Saturday,” “Sofa Sunday,” and “Cyber Monday” Are Different
Robert Passikoff
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December 1, 2014
Cause for Engagement: Loyalty’s Role in Altruism in Three Step
Bryan Pearson
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December 1, 2014
Seizing Cyber Monday: The Real, Real-time Opportunity
Jeff Nicholson
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December 1, 2014
What JetBlue Teaches Us About Profits, Promises, and People
Christopher Frawley
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December 1, 2014
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Mrunal Chokshi
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Customer Experience Strategy: Paradigm Shift!
Martha Brooke
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April 19, 2024
Customer screw-ups are your fault
Nicholas Zeisler
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April 19, 2024
Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
Shep Hyken
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April 19, 2024
Ominous Signs for Sales Teams and Baseball Can Help
Dave Kurlan
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April 19, 2024