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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 2
Customer Experience
Halos, Horns, and Content Marketing
David Dodd
-
April 12, 2024
Survey Question Bias: Stop the Skew
Martha Brooke
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April 10, 2024
Data: The Secret Weapon in Winning the Battle for Consumer Attention
Kelly Waller
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April 10, 2024
The Holiday Gift That Doesn’t Keep Giving: Black Friday’s Doubling of New Shopping App Customers Sees Long-Term Value Quickly...
Daniel Nguyen
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April 10, 2024
How Sales Enablement Supports Customer Experience
Syed Balkhi
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April 8, 2024
Happy Accidents
Steve Curtin
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April 8, 2024
7 Best Practices to Build a Customer Experience Strategy at Scale
Annette Franz
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April 8, 2024
From Bait-And-Switch To Roach Motels: Common Dark Patterns Schemes
Jenn McMillen
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April 8, 2024
Rethinking Engagement: The Transformative Power of Loyalty Programs on Customer Lifetime Value
Jeff Zotara
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April 5, 2024
Five Ways Customer Advisory Boards Differ from User Groups
Rob Jensen
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April 5, 2024
Rebellion at Dollar General! So What?
Mohamed Latib
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April 3, 2024
Digitize to Personalize
Steve Curtin
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April 3, 2024
The Evolution of Customer Loyalty Rewards—What Retailers Need to Know
Manu Mathew
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April 2, 2024
Building a Culture of Agility in CX and Marketing
Greg Kihlstrom
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April 2, 2024
Resilience isn’t just a safety net – it can help your organization leapfrog the competition
Gavin Day
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April 2, 2024
The Myth of the Silver Bullet: Unraveling Quick Fixes in Business
Colin Shaw
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April 2, 2024
Find Products For Customers, Not Customers For Products
Annette Franz
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April 2, 2024
8 Ingredients To Cava’s Growth Plan That You Can Carry Away
Jenn McMillen
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April 2, 2024
Customer Service Outsourcing Philippines: Why CX, Not Cost Savings, Should Be Your Top Priority
Ralf Ellspermann
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March 29, 2024
GenAI Language Models: Scope and Typical Use Cases
Thomas Wieberneit
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March 29, 2024
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New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024