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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 5
Customer Strategy
This IS Personal. How Customer Service Can Build Relationships One Customer at a Time.
Bob Azman
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January 26, 2023
The CRM Value Chain – an Overview
Francis Buttle
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January 20, 2023
Why Your Customer’s Needs Have to Be Top Of Mind
Chalmers Brown
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January 17, 2023
Close the Gap – 6 Ways to Meet Customer Expectations
Syed Balkhi
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January 16, 2023
An Authoritative View: Three Pioneers of CX Predict Big Changes in 2023
Colin Shaw
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January 15, 2023
How to Get Into Your Buyer’s Mind to Influence Purchase Decisions
Tim Riesterer
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January 9, 2023
Human-Centered Design: Core Principals for Research
Patricia Salamone
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December 27, 2022
9 retail predictions for 2023
Alexios Blanos
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December 22, 2022
Zooming Into The Holidays: 6 Traits To Watch
Jenn McMillen
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December 22, 2022
5 Goals That Explain Dick’s Sporting Goods’ Sales Success
Jenn McMillen
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December 19, 2022
How COVID-19 Has Impacted The Retail Industry
Amit Patel
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December 14, 2022
Is $5 The New $1? Dollar Stores Are Finding Out
Jenn McMillen
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December 12, 2022
Embrace This Amazing Way Customers Evaluate You to Gain Success
Colin Shaw
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December 12, 2022
Consumers Showed Signs of Enthusiasm for Holiday Shopping Months Before Black Friday
Brian McGlynn
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December 6, 2022
Planning for the peak of peak seasons: Retailers must move in real-time to come out on top in the...
Ush Shukla
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December 6, 2022
How are consumers reacting to inflation?
Andrew Custage
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December 4, 2022
The Kroger-Albertsons Deal: An Opportunity For Non-Food Competitors
Jenn McMillen
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December 2, 2022
Direct-To-Consumer Rx: Retail’s Bitter Pill, Or A Shot In The Arm?
Jenn McMillen
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December 1, 2022
It’s Time to Move Your Customers to Where You Want Them to Be
Colin Shaw
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November 30, 2022
7 Customer Retention Strategies to Implement in the Face of Economic Uncertainty
Dhaval Sarvaiya
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November 29, 2022
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Page 5 of 127
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024