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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 108
Customer Strategy
What Is the Marketing Department for?
Graham Hill
-
September 5, 2007
Net Promoter Score–the Ultimate Question?
John Todor
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September 4, 2007
Leverage the Six Stages of Customer Loyalty: Attract Suspects and Convert Prospects
Jill Griffin
-
September 4, 2007
You Can Make a Business Case for Customer Experience
Colin Shaw
-
September 4, 2007
CRM Projects: Why Do They Fail?
Venu Terla
-
September 2, 2007
Use Text Analytics To Listen to Customers on Their Terms
Bob Thompson
-
August 31, 2007
Customer in Control or Out of Control?
John Todor
-
August 31, 2007
Creating and Feeding the Customer Management Strategy
Doug Leather
-
August 31, 2007
Returning to Marketing’s Roots
Graham Hill
-
August 30, 2007
Three Different Flavors of Customer-Centricity
Graham Hill
-
August 28, 2007
There’s Customer-Centric, and Then There’s Customer-Centric
Jim Barnes
-
August 27, 2007
Can “Immersion Marketing” Save Marketing From Itself?
Graham Hill
-
August 27, 2007
Pharma and Life Science Companies Learn To Cure Compliance Ailments With MDM
Joe DosSantos
-
August 24, 2007
Social Media Is Not Just for Kids
John Todor
-
August 23, 2007
Customer-Centricity Versus Customer-Alignment: Puppy Love Versus the Real Thing
Dick Lee
-
August 21, 2007
Global CRM: Make the Customer the Design Point
Liz Roche
-
August 20, 2007
Don’t Manage All Industrial B2B Firms the Same Way
Silvana Buljan
-
August 20, 2007
Are Talk of “Hiring” and “Firing” Customers Customer-Centric?
Graham Hill
-
August 17, 2007
How Customer-Centric Are You? Three Simple Questions
Graham Hill
-
August 16, 2007
Firing Customers: Is It Ever a Good Idea?
Naras Eechambadi
-
August 16, 2007
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