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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Journey
Page 68
Customer Journey
Power of Check = The Pivot in PDCA
Joseph Dager
-
April 12, 2011
Lean is the tool that Creates the Customer Relationship
Joseph Dager
-
April 12, 2011
Changing the shape of your marketing funnel!
Joseph Dager
-
April 9, 2011
You’re Hiring Me To Help You Do a Job Better, Right?
Mike Boysen
-
April 7, 2011
Does the Juran Trilogy = PDCA?
Joseph Dager
-
April 7, 2011
Is Customer Self-Service No Longer Effective?
Ed Shepherdson
-
April 6, 2011
The business value of BPM
Thomas Olbrich
-
April 4, 2011
New stats: Australian Marketers concerned most about process
Adam Ramshaw
-
April 3, 2011
BPM: It isn’t always the sunshine case
Thomas Olbrich
-
March 31, 2011
Does marketing deserve a seat at the Customer Experience and Customer Centricity tables?
Maz Iqbal
-
March 30, 2011
Customer Engagement and Efficiency- Are these conflicting priorities?
Bob Champagne
-
March 28, 2011
Why you should not confuse ‘personalisation’ with ‘personal’
Maz Iqbal
-
March 27, 2011
BPM: Process awareness levels still too low?
Thomas Olbrich
-
March 25, 2011
Will social BPM supercharge BPM?
Thomas Olbrich
-
March 25, 2011
Promises & Commitments- A powerful combination in driving performance excellence
Bob Champagne
-
March 24, 2011
Continuously Improving Tools for Continuous Improvement is a tagline that fits
Joseph Dager
-
March 15, 2011
Are right brain thinkers better leaders?
Joseph Dager
-
March 14, 2011
Does the phrase “You can’t boil the ocean” pertain to customer-centric process?
Dick Lee
-
March 14, 2011
A Rational, Relevant, CustomerCentric Selling Approach
Dave Stein
-
March 10, 2011
Some Enchanted Guy
Chip Bell
-
March 9, 2011
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Page 68 of 94
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
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Kathryn Murphy
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Annette Franz
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April 23, 2024