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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 4
Service and Support
5 Reasons You Should Offer 24/7 Support to Your Customers
Thomas Griffin
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November 27, 2023
How to Increase Customer Satisfaction With the Right Amount of Hand-Holding
Chalmers Brown
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November 18, 2023
5 Tips for Improving Customer Support and Minimizing Negative Reviews
Jane Grin
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November 16, 2023
Three Simple Messages Can Dramatically Enhance the Customer Experience. Why Are Companies Afraid to Say Them?
John Goodman
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November 15, 2023
Consistency is often overlooked but is the secret ingredient to making customers happy
Adrian Swinscoe
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November 15, 2023
Tackling global customer service issues with the REDI Model
Kirk Samson
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November 15, 2023
Low Risk, High Reward: 3 Places for AI in Your Contact Center
Marcy Riordan
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November 14, 2023
The Evolution of Customer Service: Generative AI’s Role in 2024 and Beyond
Marie Angselius
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November 7, 2023
How to Quantify CX ROI
Lynn Hunsaker
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November 6, 2023
How Customer Service Affects Holiday Shopping Behavior
Michael Podolsky
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November 3, 2023
The Future of Customer Service is Autonomous Service
Fortuné Alexander
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November 3, 2023
Providing Amazing Customer Journeys by Leveraging the Power of Technology
Denyse Drummond-Dunn
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November 3, 2023
The 5 Essential Behaviors Before Concluding Customer Interactions
Jeremy Watkin
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November 1, 2023
Bridging the Service Gap: How AI Transforms the Service Lifecycle – and All of the Jobs Involved
Assaf Melochna
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October 26, 2023
Closing Contact Centers Will Create More Opportunities For Careers In CX
Mark Hillary
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October 26, 2023
Elevating CX Planning in 2024: Budgets, Technology, and Beyond
Rick Sunzeri
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October 20, 2023
Don’t put Legos down the drain
Cassius Rhue
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October 18, 2023
7 Ways Solopreneurs Can Seamlessly Offer an Elite Customer Experience
Chalmers Brown
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October 16, 2023
Human-In-The-Loop (HITL): What #CX Leaders Should Know
Annette Franz
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October 16, 2023
Solved Right, Fast: 3 Ways Live, App-Free Video Slashes Time to Resolution
Rama Sreenivasan
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October 11, 2023
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Page 4 of 433
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024