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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 368
Service and Support
The customer experience slips through the cracks for Regal Entertainment Group
Marc Meyer
-
June 28, 2010
Values will get you Business!!
David Camps
-
June 27, 2010
Self-serve: Cheap can be very expensive
Carmit DiAndrea
-
June 27, 2010
Is Apple Unstoppable? My recent customer experience story
Axel Schultze
-
June 26, 2010
What makes for exceptional customer service, Part 2: Using data for the customer’s benefit
Richard Stern
-
June 25, 2010
Email Marketing’s Past, Present & Future: Moving Toward the Lifecycle Approach
Kevin Mabley
-
June 25, 2010
How social media affects customer service
Cheryl Hanna
-
June 25, 2010
Customer Connections by the Facts Not by Total Nonsense
Joseph Michelli
-
June 25, 2010
Loyalty marketers never want to hear the word “betrayal”
Sharon Goldman
-
June 25, 2010
Gimme Shelter
John Bartold
-
June 25, 2010
Do Your Customers Appreciate You?
Todd Youngblood
-
June 25, 2010
Interview with John Falcone of Sennheiser
Douglas Hanna
-
June 24, 2010
What to Think about Before You Hit the Send Button
Ronni Marshak
-
June 24, 2010
Help
Peggy Carlaw
-
June 24, 2010
Charity Begins at Billion-Dollar Home
Lisa Biank Fasig
-
June 24, 2010
Cheaper to keep a customer?
Barry Dalton
-
June 23, 2010
Customer Service Training Tip – FAQ #6: Handling Customer Complaints
Shep Hyken
-
June 23, 2010
Social Media, Customer Service & Comcast
Katie O'Connell
-
June 22, 2010
How to use a customer satisfaction survey to evaluate business performance
Cheryl Hanna
-
June 22, 2010
In pursuit of True Relationship Value
Brian Vellmure
-
June 22, 2010
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