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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 139
Customer Analytics
Q: Who Should Own Social CRM? A: Not Who You Think!
Graham Hill
-
July 21, 2009
Customer Experience: Managing it from start to finish
David Rich
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July 21, 2009
CBM News: Lithium, Alterian and The Social Media CRM Wunderkind
David Sims
-
July 16, 2009
Capitalizing on Customer (In)experience
Jim Barnes
-
July 16, 2009
An Uncomfortable Truth: Your Most Important Customers Are Talking About You
Nick Wassenberg
-
July 16, 2009
latest trends: Catching up is the new looking ahead
Mei Lin Fung
-
July 15, 2009
Beyond Customer Satisfaction: What Really Makes Your Customers Loyal?
Nick Wassenberg
-
July 13, 2009
Online-Offline Integration – Is It Happening?
Akin Arikan
-
July 10, 2009
Google Analytics Users: We Need New Tools to Turn Website Conversion
Charles Nicholls
-
July 10, 2009
Fortune 500 Finds a Secret Weapon in SaaS-based Contact Centers
Vincent Deschamps
-
July 10, 2009
CBM News: SAS, TAS and the $6,000 Purse
David Sims
-
July 9, 2009
Get Beyond “92%” Hype: What Happens Inside the Internet Black Box?
Andrew Rudin
-
July 9, 2009
Social Media Based Customer Experience Strategy
Axel Schultze
-
July 6, 2009
The Subconscious Experience
Colin Shaw
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July 6, 2009
Prospect Value Management: Maximize Profits, Not New Accounts
Michael Lowenstein
-
July 2, 2009
CBM News: Kana, nGenera, Parature and Nude In-Flight Instructions
David Sims
-
July 2, 2009
Social Media? DO NOT Start in Marketing
Axel Schultze
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July 2, 2009
Will Less Variety Change Your Customer Experience?
Alan See
-
June 29, 2009
How to Leverage the Difference Between Shoppers and Buyers
Alan See
-
June 27, 2009
Customer Experience Improvement Through a “Learning Relationship”
Jeff Gilleland
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June 25, 2009
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