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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 135
Customer Analytics
IBM launches Voice of Customer Analytics (VOCA). Will it be friend or foe to EFM vendors?
Bob Thompson
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December 17, 2009
Social Media Hype – How Far Do We Take It?
Lior Arussy
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December 16, 2009
Understanding social media using Sentiment Analysis: Is this a new science or a new fad?
Bob Thompson
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December 16, 2009
Current value, historical value, present value, lifetime value….
David McNab
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December 15, 2009
Unprofitable Customers: Naughty or Nice ?
David McNab
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December 15, 2009
Next-Generation Research and Analytics: Creating Actionable Insights Across the Organization
Jay Venkateswaran
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December 14, 2009
CEO to CEO
Zeynep Cancelik
-
December 10, 2009
Social Marketing Metrics Must Fit Your (Real) Business Goals
Akin Arikan
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December 8, 2009
What Type of Innovation Fits Your Company?
John Todor
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December 8, 2009
Twitter and all that – Part II – Customer Support vs Customer Experience Intelligence
Sid Banerjee
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December 5, 2009
Top Five Reasons Not To Master Your Data in SAP ERP
Ravi Shankar
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December 3, 2009
Freestyle Service
Chip Bell
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November 29, 2009
What is thing thing called, Love? or CRM??
Cathy Allington
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November 25, 2009
Improving Customer Experiences – Is It Still Important Or Is Price The Only Thing That Matters?
Scott Glatstein
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November 23, 2009
Managing Mobile Content Risk
Drew Rockwell
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November 18, 2009
Gathering Business-to-Business Customer Feedback: Three Rules to Break
Nick Wassenberg
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November 17, 2009
Using Text Analysis to Understand Key Drivers
Kevin Schulman
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November 13, 2009
Social Media Tools Week – A social media case in itself.
Axel Schultze
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November 12, 2009
The Flawed Vision of Customer Data Integration – How to Get It Right the First Time?
Ravi Shankar
-
November 9, 2009
Customer Intelligence for Sales, Marketing and CRM using Blogs
Vandana Ahuja
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November 5, 2009
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