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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 130
Customer Analytics
Transitioning, Mapping, Validation — Make Your Database Work for You
David St. Clair
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February 25, 2011
How to Create the Best Customer Experience with CRM
Corie Kaftalovich
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February 24, 2011
Catching Your Promoters and Detractors “In the Act!”
Michelle deHaaff
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February 23, 2011
From Dating to a Meaningful Relationship – The Science of Customer ‘Match-Making’
Erick Brethenoux
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February 21, 2011
Breaking News: “Loyalty Programs Are Working”
Jim Sullivan
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February 18, 2011
Ask for My Phone Number and You’ll Get ZIP
Lisa Biank Fasig
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February 18, 2011
Building Your Data Foundation, Part I
Michelle Boockoff-Bajdek
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February 17, 2011
Are you trying to do too many things?
Adam Ramshaw
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February 17, 2011
Social CRM – from Buzzword to Action
Mike Spataro
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February 14, 2011
Serving in the Dark
Chip Bell
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February 14, 2011
The ONE thing you need to know about Net Promoter …
Bob Thompson
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February 9, 2011
The Language of Your Strategy
Dave Cooke
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February 9, 2011
Are you quantifying the value of Facebook?
Mark Price
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February 8, 2011
Groupon Part 2: Does Opinion Translate Into Action?
Catherine van Zuylen
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February 8, 2011
Groupon and Their Superbowl XLV Ad
Michelle deHaaff
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February 7, 2011
ROI Opportunities for B2B Customer Experience Management
Lynn Hunsaker
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February 7, 2011
Transactional Net Promoter Score: Which is the best way to collect data?
Adam Ramshaw
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February 7, 2011
Do Your Metrics Really Matter?
Mark Price
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February 4, 2011
Does Sales Care About Your Marketing Program?
Mark Price
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February 2, 2011
Is your Marketing Worth the Effort? The role of Measurement
Mark Price
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January 31, 2011
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