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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 125
Customer Analytics
NICE Acquires Fizzback, EFM/VoC Industry Consolidation Heats Up
Bob Thompson
-
September 23, 2011
HP Soap Opera starring the TouchPad
Gregory Yankelovich
-
September 19, 2011
Customer Data and Pork Bellies
Barry Dalton
-
September 16, 2011
Three Ways Metrics Can Hurt Your Business
Gregory Yankelovich
-
September 12, 2011
A Proactive Approach to Managing Customer Service in the Age of Social Media
Scot Harris
-
August 31, 2011
Social Media Analytics
Gary Angel
-
August 28, 2011
End of the conventional “Permission Marketing”
Ugur Ozmen
-
August 19, 2011
Customer churn and Retention
Sandeep Raut
-
August 16, 2011
Welcome The Age Of The Customer — Look At Processes From the Outside In
William Band
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August 8, 2011
Improving Federal Websites and Measuring Effectiveness of Your Customer Service Plan
Phil Kemelor
-
July 28, 2011
Go Ahead and Fire Your Customer
Mark Hunter
-
July 28, 2011
The Next-Generation Voice of Customer Command Center: Tool Time for Chief Customer Officers
Bob Thompson
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July 22, 2011
Forecasting customer value when you don’t have a contract: Discrete transactions
Adam Ramshaw
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July 19, 2011
Sales Intelligence: How Reps Find Insight in Customer Data (Part 4)
Andrew Somosi
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July 15, 2011
The “New” Chief Customer Officer
Donna Fluss
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July 14, 2011
Customer Value Management – ValueWatcher
Michelle Boockoff-Bajdek
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July 8, 2011
Unica Campaign: Target Customers Based on Proximity to a Location
Candice Narvaez
-
July 5, 2011
Part 2: Change Management by the Numbers: Devising a Strategy That Produces Results, and Advocates
Brian Ross
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June 30, 2011
How Culture and “Big Data” Enable Customer Experience Success: Inside Scoop with Rob Strickland, Former CIO of T-Mobile USA
Rob Strickland
-
June 29, 2011
When Benchmarking Gets “In the Way” of Good Performance Management
Bob Champagne
-
June 27, 2011
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