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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 123
Customer Analytics
Practitioner experience meets customer experience
Dan Ribolzi
-
November 18, 2011
Analytics yield loss – from research to use
Gary Cokins
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November 15, 2011
Buyerology Trend: Think BIG Insights vs. BIG Data
Tony Zambito
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November 14, 2011
The Future of Text Analytics
Catherine van Zuylen
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November 14, 2011
Ask: Do you use customer insights?
Patrick Gibbons
-
November 14, 2011
Maximizing the value of your customer experience management data
Bob Hayes
-
November 14, 2011
Spotting Erroneous Customer Research
Qaalfa Dibeehi
-
November 11, 2011
The Evolving Role of Opinion Research
Gary Angel
-
November 11, 2011
Social Media and the Sampling Problem
Gary Angel
-
November 10, 2011
8 Big Ideas for #CX Success (highlights from Customer Experience Summit 2011)
Bob Thompson
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November 10, 2011
What are Your Critical Numbers?
Dick Wooden
-
November 10, 2011
The Limits of Machine Analysis
Gary Angel
-
November 9, 2011
Predictive – Proactive – Pre-emptive
Jennifer Batley
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November 2, 2011
How Buyer Perceived Risks (BPR) Affects Buyer Behavior and Purchase Decisions
Tony Zambito
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November 1, 2011
Can analytics create people who can lead?
Gary Cokins
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November 1, 2011
The Case for End-to-End Enterprise Analytics
Jack McCush
-
October 29, 2011
Forecasting: business management tool, or colossal time waster?
Luke Russell
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October 28, 2011
Better customer insight systems = better decisions = better business
Patrick Gibbons
-
October 28, 2011
Moneyball inspiration for contact center leaders.
Jim Rembach
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October 26, 2011
Customer Analytics > Optimizing Your Collection Efforts Part 3
Roman Lenzen
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October 25, 2011
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