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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
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Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 120
Customer Analytics
Key Financial Outcomes and Return On Investment ROI
David Heneghan
-
January 18, 2012
Tracking Customer-Focused Metrics
Peggy Carlaw
-
January 17, 2012
Social Media Measurement Tools
Gary Angel
-
January 17, 2012
Better Insight Drives Customer Centricity
Diane Berry
-
January 17, 2012
Who are the animals of analytics-based enterprise performance management ?
Gary Cokins
-
January 17, 2012
Rationality of Management Decisions
Gregory Yankelovich
-
January 16, 2012
Four Things You Need to Know about Your Customer Metrics
Bob Hayes
-
January 16, 2012
The Newest C-Suite Role: Chief Customer Officer
Alyson Stone
-
January 16, 2012
Data-Driven Techniques to Anticipate and Mitigate Asset Outflows (Part 2)
Ian J. Scott
-
January 11, 2012
Can Knowledge Be Engineered?
Diane Berry
-
January 11, 2012
The More You Learn the Less You Know: How to Maintain a Healthy Learning Diet
Jack Malcolm
-
January 10, 2012
One Thing That Can Get You From Here to There in 2012 and Beyond
Tony Zambito
-
January 10, 2012
NetPromoter Scores vs. Site Satisfaction
Gary Angel
-
January 10, 2012
Ambiguity and uncertainty are your friends
Gary Cokins
-
January 10, 2012
The Year of Text Analytics
Sid Banerjee
-
January 10, 2012
Why Big Data Analytics is The Next Big Opportunity for Outsourcing Companies
Harish Kotadia
-
January 9, 2012
Site-wide Customer Satisfaction: It Isn’t Interesting and it Isn’t Comparable Across Sites.
Gary Angel
-
January 8, 2012
(Feedback + Analysis) = Valuable Commodity
David Heneghan
-
January 8, 2012
Data visualisation – which diagram should I use?
Ken Thompson
-
January 7, 2012
You Gotta Believe
Jim Sullivan
-
January 6, 2012
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