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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 108
Customer Analytics
The Death of Human Decision Making
Jacob Morgan
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November 5, 2012
A cardinal rule of CX: Know thy customer
Kim Proctor
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November 4, 2012
A Big Week for Business Intelligence
Jeff Zabin
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October 31, 2012
How to Truly Listen to Your Customers – through Social Media and Enterprise Content
Diane Berry
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October 30, 2012
NSA and the Future of Big Data
Paul Barsch
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October 29, 2012
Getting predictive: Voice of Customer, without the Voice
Jennifer Batley
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October 26, 2012
Emotional decisions will cost you thousands without Customer Experience Analytics
Jodie Monger
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October 24, 2012
The Pulse of a Firm’s Learning Triggers the Adaptiveness of Its Practices
John Cousineau
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October 23, 2012
Predicting and Preventing Churn using Customer Analytics
Jennifer Batley
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October 22, 2012
Big Data: No Longer the Marketers Dilemma
Yves de Montcheuil
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October 19, 2012
The Big Data Problem in Customer Experience Management: Understanding Sampling Error
Bob Hayes
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October 18, 2012
Pretty Good Practice: Target Customer Feedback using Analytics
Peter Leppik
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October 17, 2012
Speed Thrills: SAS soups up analytics with in-memory technology
Bob Thompson
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October 17, 2012
SAS Analytics and Why It Matters to Customer Experience
Marshall Lager
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October 15, 2012
Choosing the Right Big Data Technology Stack for Digital Marketing
Gary Angel
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October 14, 2012
Is your company DRIP (data rich, insight poor)?
Leslie Pagel
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October 12, 2012
Customer-Centric Companies, Rejoice! The Era Of Big Data Is Upon Us
Michael Hinshaw
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October 11, 2012
Counteracting Our Obsession with Speed
Paul Barsch
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October 11, 2012
What about customers that didn’t complain?
Patrick Gibbons
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October 8, 2012
The Power of Buyer Insight
Tony Zambito
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October 8, 2012
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