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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
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Top Authors by Topic
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Content Type
Think Tank
Page 25
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Should Sales People Be On Quota?
Dave Brock
-
January 21, 2015
The Right Employees OWN the Customer Experience
Jeannie Walters
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January 15, 2015
Are Corporations Speeding Up “Adoption of Customer First” Strategies or Slowing Down?
Dick Lee
-
January 14, 2015
Why You Can’t Transform #CX
Bob Daly
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January 14, 2015
Does Customer Experience Management include Products? Pricing?
Bob Thompson
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January 13, 2015
Uber and Managing the Surge: Using Data to Involve Customers
Bryan Pearson
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January 12, 2015
What More Than 100 Buyer Interviews Say About B2B Buyer Behavior In 2015
Tony Zambito
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January 10, 2015
What is your Customer Experience Strategy? Are you a Vanguard, Transformer or Preserver?
Phil Klaus
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January 9, 2015
Mapping the Customer Service Journey in Four Easy Steps
Jodi Beuder
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January 6, 2015
Consumers Advice for 2015: Your Brand’s Loyalty Program is the Wrong Way Round
Jeff Nicholson
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January 5, 2015
What do Customers have to Say about Brand, Marketing & Advertising?
Dick Lee
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January 5, 2015
Can a “Surgical Discount” Strategy Scar the Customer Experience?
Alan See
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January 1, 2015
See the Experience You Are Giving Customers
Nancy Stephens
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December 30, 2014
Can you share an example of a customer-centric executive who “walks the talk”?
Bob Thompson
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December 25, 2014
Customer Effort Score 2 – Is it easy?
Jim Tincher
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December 19, 2014
Closing the Loop with Customers: CX Leaders Have a Bias to ACT
Bob Thompson
-
December 17, 2014
Invaluable Customer-Centricity Lessons From Tesco
Maz Iqbal
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December 11, 2014
What JetBlue Teaches Us About Profits, Promises, and People
Christopher Frawley
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December 1, 2014
Would Consumers (Really) Spend More For Better Service?
Michael Lowenstein
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November 20, 2014
Casualties of Highly Competitive, Commoditized Services Marketing: Let’s Start With Sprint’s Framily
Michael Lowenstein
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November 13, 2014
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Page 25 of 27
New Posts
Baseball, The Toad and Coaching Unresponsive Salespeople
Dave Kurlan
-
April 17, 2024
Leadership, storytelling and why it is an art and it needs to be taught – Interview with Gareth Higgins
Adrian Swinscoe
-
April 17, 2024
The Fine Art of Experience Pruning… Because Sometimes Less is More
Dave Fish
-
April 16, 2024
Being a Good Leader is Hard Because
Mukesh Gupta
-
April 16, 2024
Revolutionizing Software Development with Intelligent Automation and No-code Tools
Nidhi Dubey
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April 16, 2024