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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
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Content Type
Think Tank
Page 16
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Customer Loyalty is Great for Business. Is it Great for Customers?
Brandon Carter
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July 19, 2016
Customer Experience and Process Management: A Dichotomy?
Mitchell Goozé
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July 13, 2016
CIO: Your next Chief Customer Officer?
Jane Hiscock
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July 10, 2016
3 Ways to Bust Through a Customer Satisfaction Plateau
Nancy Porte
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July 7, 2016
“Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers =...
Ian Golding
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July 6, 2016
Should Sales Associates Be Penalized for Customer-Friendly Return Policies?
Richard Shapiro
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June 28, 2016
The Myth of the DIY Business Buyer
David Dodd
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June 26, 2016
Should we believe that the customer is always right?
Allan Tanoemarga
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June 24, 2016
Is It Easier to Teach Bots To Be Human or Humans To Be Humans?
Vit Horky
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June 22, 2016
Are customer journey maps the wrong path?
David Jackson
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June 19, 2016
Where Omnichannel Thinking is Going Off the Rails
Amas Tenumah
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June 14, 2016
We Have A Bot For That: How Aldo, Frank + Oak Put The Shopper Experience In Context
Bryan Pearson
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June 13, 2016
What Would Happen If United and Zappos Combined Their Service Operations?
Richard Shapiro
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June 7, 2016
Do you need a Chief Digital Officer?
Sandeep Raut
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June 6, 2016
Creating Brand Affinity when the Customer Experience is Over
Joellyn Sargent
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June 4, 2016
Domino’s Misses Customer Experience Mark
Bruce Temkin
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June 1, 2016
The radical NoMQL movement in content marketing
Scott Brinker
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May 31, 2016
Emotional Intelligence Drives Higher Performance
Joshua Feast
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May 28, 2016
When it Comes to Service: Beware A Technology-Based Backlash
Joseph Michelli
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May 26, 2016
What Makes A Good CMO or Marketing Leader?
Mitchell Goozé
-
May 26, 2016
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Page 16 of 27
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024