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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Content Type
Interview
Page 32
Interview
Opaque and transparent AI and the ethical implications for customer experience – Interview with Rob Walker
Adrian Swinscoe
-
July 20, 2017
From Chief Information Officer to Chief Customer Officer, With Brian Lillie – CB60
Jeanne Bliss
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July 19, 2017
Sales Pipeline Radio #75: Q&A w Nadjya Ghausi @nadjc
Matt Heinz
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July 18, 2017
Google’s Customer Experience Leadership, With Catherine Courage – CB59
Jeanne Bliss
-
July 13, 2017
Towards zero percent agent turnover in the contact centre – Interview with Tom Goodmanson
Adrian Swinscoe
-
July 11, 2017
Award Winning CX Leadership in Banking, with Mark Slatin – CB58
Jeanne Bliss
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July 5, 2017
Sales Pipeline Radio #73: Q&A w John Hall @tweetJohnHall
Matt Heinz
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July 5, 2017
Seth Godin on the Future of Work: The Importance of Being Persistent, Making Mistakes and Becoming a Perpetual Doer
Jacob Morgan
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July 4, 2017
Aligning the organisation around three key journeys and why passenger experience equals employee experience – Interview with Mattijs ten...
Adrian Swinscoe
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July 3, 2017
Insider Perspectives: Evan Watson on Using Improv
Jeff Toister
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June 30, 2017
Driving Growth Through Partnerships, A Discussion With Bill Corbin, CenturyLink
Dave Brock
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June 26, 2017
Great service and why Basecamp only focuses on a couple of channels – Interview with Chase Clemons
Adrian Swinscoe
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June 24, 2017
Life, Liberty, and the Pursuit of Great Demo! Excellence
Peter Cohan
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June 23, 2017
Is your chatbot contact center smart?
Jim Rembach
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June 21, 2017
Customer Experience Innovation in Healthcare, With Jackie McAtee – CB56
Jeanne Bliss
-
June 21, 2017
The Future of Education, Skills and the Economy
Jacob Morgan
-
June 20, 2017
The most successful companies start by improving one customer journey at a time – Interview with Don Schuerman
Adrian Swinscoe
-
June 19, 2017
Avoid IVR Jail and Release the Customer Journey
Jim Rembach
-
June 17, 2017
How Dumb is it for Your Supervisors to Support Agents?
Jim Rembach
-
June 14, 2017
Discussing the Hybrid CMO, With Drew Neisser – CB55
Jeanne Bliss
-
June 14, 2017
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Page 32 of 56
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