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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
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Increase efficiency, Drive Down Cost, and Improve customer Satisfaction All at the Same Time
Lydia Neptune
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May 2, 2011
Where is the best practice customer-generated wiki?
Francis Buttle
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May 2, 2011
Are your post-call surveys used for business intelligence or to beat up call center agents?
Jodie Monger
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May 2, 2011
As Facebook, Apple and Google are Learning, Consumers Want Privacy … But They Want Something Else, Too
Ernan Roman
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May 2, 2011
How to establish a customer service culture
Cheryl Hanna
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May 2, 2011
Six alternatives to Webinars for lead generation
Matt Heinz
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May 2, 2011
Facebook Send Button Reminds Marketers that Email isn’t Dead, it’s Evolving
Maria Pergolino
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May 2, 2011
The Art of Being Constructively Provocative
Stefan Lindegaard
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May 2, 2011
Focus matters
Mitchell Goozé
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May 2, 2011
Forget your most important customer?
Mark Price
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May 2, 2011
How Nike and Adidas use Twitter for Customer Care: Comparative Analysis
Pat Perdue
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May 2, 2011
UX and CX: Under-Empowered, Under-Valued, but Oh, So Important!
Ronni Marshak
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SaaS vs. Traditional Software Demos
Peter Cohan
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May 2, 2011
How to get the CFO on marketing’s side
Christopher Brown
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May 2, 2011
B2B Sales and Marketing Alignment: Steps to Getting There
Renay Picard
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May 2, 2011
The DNA of Customer Experience
Chip Bell
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May 2, 2011
Sales IS A Numbers Game!
Dave Brock
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May 2, 2011
May 2, Osama bin Laden, and Another Defining Moment in the Maturation of Social Media
Mark Parker
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May 2, 2011
What Proven Winners Can Teach You: Marketing Lessons from the Garden
Josh Duncan
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May 1, 2011
Charlie Sheen and Innovation People: A Connection?
Stefan Lindegaard
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May 1, 2011
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