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Big Ideas

Thought leader videos from CustomerThink’s Advisors.

The Future of SEO: Ethical Practices and AI Integration in 2024

Varun Bhagat -

5 ways to create a strong customer centric culture

Steven Van Belleghem -

Improving CX with the use of Customer Journey Maps

Philip Piletic -

Which Customer Satisfaction Metrics Should You Use? Consider These Seven.

Annette Franz -

How to Develop a Digital Transformation Strategy

Maulik Shah -

Are You Winning on Purpose?—The Creator of the “Net Promoter” Tells Us How!

Colin Shaw -

Consumer Comfort With AI in CX is Sticking — Here’s Why

McCall Peltier -

How to Create Marketing And Website Content Fit For Translation

Samuel O'Brien -

More evidence that the Golden Age of Salestech has arrived

Scott Brinker -

7 Unique Education App Ideas for Startups to Consider in 2020-2021

Jyoti Gupta -

Participating and Hosting Effective Virtual Meetings

Mukesh Gupta -

Customer Experience View of your Call Center Technology

Liliana Petrova -

How to Use Pull Marketing to Change the Trajectory of Your Buyer’s Journey

Christopher Ryan -

Powerful Personalization: How to Provide Value and Avoid “Creepy”

Ernan Roman -

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