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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Employee Engagement
Innovation
Performance Metrics
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Article
Page 80
Article
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What Is It That Customers Value Most?
Jennifer Kirkby
-
February 5, 2007
Maslow’s Theory Applies Today: Nurture Advocacy by “Tree” Rings Around Touch-Points
Michael Lowenstein
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February 5, 2007
Didn’t Budget for the Latest CRM Trends? There Are Still Things You Can Do in IT
Liz Roche
-
January 28, 2007
YouTube Is No Joke: Why You Shouldn’t Ignore Social Networks
Christopher Carfi
-
January 28, 2007
Ice Cream, Airlines and x-VOC: Don’t Settle for So-So Customer Experiences at Touch-Points
Sampson Lee
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January 28, 2007
Advice to CMOs: Have Your Metrics in Place; Have a Strategic Vision; and Work Well With Others
Naras Eechambadi
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January 21, 2007
Don’t Rush to Rely on the Magic “One Number” Loyalty Score
Michael Lowenstein
-
January 21, 2007
Apply the “People Prescription” to Call Centers
Mei Lin Fung
-
January 21, 2007
Advice to the Chief Customer Officer: Beware the Silos
Jeanne Bliss
-
January 15, 2007
Why Is She Buying This?
Jim Barnes
-
January 14, 2007
What’s New? Everyone in Your Business Can Finally Concentrate on the Customer
Denis Pombriant
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January 14, 2007
Build a Customer-Centric CxO Team: CRM Resolutions for 2007
Bob Thompson
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January 8, 2007
CRM: You Can Reach a Higher Consciousness
Dick Lee
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January 8, 2007
My Advice for CEOs: Consider 2007 the Year of Alignment
David Rance
-
January 8, 2007
Who Is Educating the Next Generation?
Francis Buttle
-
December 18, 2006
Was That a Tipping Point We Just Lived Through?
Denis Pombriant
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December 18, 2006
The QM/Recording Market Looks Bright
Donna Fluss
-
December 18, 2006
If Sales Effectiveness Were Baseball, the World Series Would Still Be a Few Years Away
Liz Roche
-
December 11, 2006
Customers Are Expecting You to Know Them Better
Gil Ben-Dov
-
December 11, 2006
More Companies Are Listening to Customers, But Others Have Backtracked
Olga Botero
-
December 11, 2006
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