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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Innovation
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Page 74
Article
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Barring “Unknown Unknowns,” 2008 Will Be the Year of Customer Valuation
Graham Hill
-
December 17, 2007
Intelligent Service: Learn to Deliver the Value the Customer MOST Appreciates
Mei Lin Fung
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December 17, 2007
Marketers Must Tap Into the Year of the Customer
Laura Patterson
-
December 17, 2007
Data Mining Can Help Retailers Realize the Promise of Enterprise CRM Systems
Patrick McHugh
-
December 17, 2007
What Are They Really Telling Us When They Say Service Stinks?
Jim Barnes
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December 10, 2007
It’s Not Very Sexy, But You’re Going to Hear a Lot About Governance, Risk and Compliance
Denis Pombriant
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December 10, 2007
Start a Trend: Treat Your Sales Staff Like Customers
Chris Stiehl
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December 10, 2007
The Time for Customer Alignment Is Here: Is Your Company Ready?
Dick Lee
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December 3, 2007
Your Cutting-Edge Strategy Won’t Cut It in 2012
Andrew Rudin
-
December 3, 2007
The Winner of the Next Presidential Election Will Be On-Demand CRM
Denis Pombriant
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December 3, 2007
The Right Sales Questions Will Get the Right Answers
Andrew Rudin
-
November 26, 2007
“Unsubscribe Me!”: Are You Hearing E-newsletter Alarm Bells, Too?
Deb Rapacz
-
November 26, 2007
The Importance of Quality Control: How Good Is Your Data?
Andrew Greenyer
-
November 26, 2007
Are Starbucks’ Prices Too High?
Sampson Lee
-
November 19, 2007
What You Don’t Know About Your Heavy Buyers May Surprise You
Deb Rapacz
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November 19, 2007
From KPI to KAI: Correlate Performance With Customer Attitude
Gary Schwartz
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November 19, 2007
Lies, Damned Lies and Customer Data: Past Behavior Is No Guarantee of Future Results
Howard Schneider
-
November 12, 2007
Are You Interpreting Your Customer Data the Right Way?
Scott Rogers
-
November 12, 2007
Smart Customer Interaction Reduces the Demand for Data and Improves Response Time
Rob Walker
-
November 12, 2007
Mining the Gold: Listen Hard to “Detractors”
Jeanne Bliss
-
November 5, 2007
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