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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
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Use B2B Buyer Scenarios as the Cure for FOMU
Ardath Albee
-
June 13, 2023
8 Ideas to Improve Customer and Employee Experience — by Walking in Their (Uncomfortable) Shoes
Bill Price
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June 11, 2023
Innovative Approaches to Measuring B2B Customer Experience — Stop the Annual “Do-You-Love-Us-Survey”
John Goodman
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June 3, 2023
CRM Value Chain Enablers: Data & Analytics and Marketing/Sales/Service Processes
Francis Buttle
-
May 25, 2023
Generative AI: What’s Next and How to Get the Payoff
Thomas Wieberneit
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May 12, 2023
Chief Customer Officer Strategy: Dispensable Playbook or Most Valuable Player?
Lynn Hunsaker
-
May 8, 2023
Should Companies Take a Stand on Social Issues?
Shaun Smith
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May 8, 2023
For “Rational” CX, Focus on How Your Customers FEEL
Howard Lax
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May 4, 2023
What ChatGPT and Generative AI Mean for Digital Transformation
Seth Earley
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May 2, 2023
There’s Always a Story in B2B
Ardath Albee
-
April 19, 2023
4 Ways to Improve CX and Achieve Operational Efficiencies using the “Propensity to Complain”
Bill Price
-
April 13, 2023
The CRM Value Chain — 3 Core Processes
Francis Buttle
-
April 7, 2023
Exploit Your Competitor’s Blind Spot: Use All Five Senses to Design the Retail Experience
Dave Fish
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March 28, 2023
Beyond The Norm: Empowering Staff To Say “No”
John Goodman
-
March 22, 2023
Chief Customer Officer Playbook: Balancing Experience Leadership with Experience Management
Lynn Hunsaker
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March 15, 2023
From Ideation to Innovation: Harnessing Employee Creativity for Better CX
James Elliott
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March 9, 2023
How Business Leaders Can Leverage Generative AI in Customer and Employee Experience
Thomas Wieberneit
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March 1, 2023
Can You Design Experiences? Take a Lesson from Mardi Gras
Dave Fish
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February 21, 2023
Closing the Gap to Become Frictionless: 3 Examples Using the “Learn” Action
Bill Price
-
February 14, 2023
Use Context to Help B2B Buyers Bypass the Solution “Rabbit Hole”
Ardath Albee
-
February 10, 2023
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Page 3 of 97
New Posts
Creating an IoT Product MVP: Rationale and Steps for Development
Mrunal Chokshi
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April 19, 2024
Customer Experience Strategy: Paradigm Shift!
Martha Brooke
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April 19, 2024
Customer screw-ups are your fault
Nicholas Zeisler
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April 19, 2024
Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
Shep Hyken
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April 19, 2024
Ominous Signs for Sales Teams and Baseball Can Help
Dave Kurlan
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April 19, 2024