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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
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Contact Center
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Stop Moaning about the State of CX… and Start Measuring Performance vs. Customer Expectations
Howard Lax
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March 13, 2024
Reducing Agent Turnover: Applying Analytics to 100-Year-Old Observations
Bill Price
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Report: What is the #1 Thing that Leads to Successful Cross-Channel Marketing Campaigns?
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Offshoring and AI: How Cost-Cutting Fixation Can Damage Revenue and Brand Reputation
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Building Customer Loyalty in Manufacturing Companies: The Role of Value Creators and Maintainers
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GenAI: What’s Trust Gotta Do with It?
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The Critical Role of Enterprise Data in Generative AI
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Customer Experience ROI Handbook: What is CX ROI?
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The Importance of Context in Experience Design: Lessons from the Caribbean
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How to Leverage Retrieval Augmented Generation (RAG) in the Enterprise: Organization Readiness
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Three Simple Messages Can Dramatically Enhance the Customer Experience. Why Are Companies Afraid to Say Them?
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Strategic Opportunities to Create High Business Value with Generative AI
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November 9, 2023
The Myth of the Self-Service Voice of Customer Platform
Howard Lax
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November 2, 2023
Harnessing AI to Become Frictionless. Part 1: Simpler, Smarter IVR Systems
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October 26, 2023
Survey Fraud: The CX Industry’s Dirty Little Secret
Dave Fish
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October 14, 2023
B2B Companies are Paying Outrageous Costs for Marketing and Sales Misalignment
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October 9, 2023
Attack Points of Pain that Customers and Employees Share. A Powerful Two-Fer!
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How to Thrill Investors with Your Chief Customer Officer Leadership Playbook
Lynn Hunsaker
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September 19, 2023
Marketing in the Moment: Getting the Payoff with Advanced Personalization
Joel Percy
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September 18, 2023
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