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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Chief Customer Officer
Page 106
Chief Customer Officer
Get Worthwhile Feedback From Your Customers
David Jackson
-
April 16, 2006
The Measure of Success
Fred Reichheld
-
April 16, 2006
How Do You Design a Customer-Oriented Sales Compensation Plan?
Barry Trailer
-
April 16, 2006
Six Sigma Doesn’t Belong in Customer-Centric Environments
Dick Lee
-
April 9, 2006
The Lean CRM-Toyota Story: You Can Have a Strategy That Works in Manufacturing and Marketing Environments
Graham Hill
-
April 9, 2006
The Madness of Metrics: Be Careful What You Measure
David Rance
-
April 2, 2006
Forget Spreadsheets; Business Intelligence Can Give You a Better Picture of Your Customer
Michael Cusack
-
April 2, 2006
Is Your Marketing Making a Monkey Out of You?
Jeremy Braune
-
March 27, 2006
Avoid Conflict of Interest in Your Data Supply
Lynn Stevens
-
March 27, 2006
Balancing a Company’s Need for Data With Privacy: How Much Is Your Customer’s Trust Worth?
Brian Johnson
-
March 20, 2006
You Don’t Have to Be Amazon.com to Target Your Emails
Jim Sterne
-
March 20, 2006
To Create a Good Customer Experience, You Have To Stop Treating the Symptoms
David Rance
-
March 13, 2006
Don’t Miss the Opportunity To Create a WOW! Experience
Jim Barnes
-
March 13, 2006
Marketing Shouldn’t Always Drive Customer Strategy
Naras Eechambadi
-
March 7, 2006
You Can’t Create a Great Experience Without First Relating to Your Customers
Graham Hill
-
February 27, 2006
Let’s Drink to The Marketers Who Appreciate Generational Changes in the Psyche
Dick Lee
-
February 27, 2006
Two Heads Are Better Than One: Growing Media Fragmentation Ramps Up Affinity Activity
Glyn Davies
-
February 27, 2006
How BMW Channels Information to Everyone Involved in a Car Purchase: An Interview With Ralf Caly
Ralf Caly
-
February 26, 2006
Adapt to Today’s Empowered Customers Without Turning Your Employees Against You
Paul Greenberg
-
February 21, 2006
How Do You Make Numbers Strategic?
Gary Angel
-
February 21, 2006
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