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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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By understanding their customer journey, Tesco’s iphone app will help them win more customers
Adrian Swinscoe
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February 1, 2011
Fuzzy Logic
Barry Dalton
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January 31, 2011
#PRFAIL: Egypt, Mubarak, and Social Media
Kate Schackai
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January 31, 2011
Lessons From Ford’s Brilliant Use of Social Media
Ernan Roman
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January 31, 2011
Customer service goes holographic
Cheryl Hanna
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January 31, 2011
The B2B Customer Experience
Colin Shaw
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January 31, 2011
Sorry, Social Media, But Marketing Is Still Cool
Danny Brown
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January 31, 2011
Is your Marketing Worth the Effort? The role of Measurement
Mark Price
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January 31, 2011
A Story About Learning Retention and Sales Skills Transfer
Dave Stein
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January 31, 2011
America needs to overhaul its business programs
Jim Smith
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January 31, 2011
Sales Malaise and the Fear of Awesomeness.
Dan Waldschmidt
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January 31, 2011
Zappo’s wants you satisfied
Stan Phelps
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January 31, 2011
What Does Audience Development Really Mean to Social Media, Digital Marketing, and Content Marketing?
Tony Zambito
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January 31, 2011
How Salesforce Missed their Golden Opportunity with Free Chatter
Esteban Kolsky
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January 31, 2011
The Cost of Bad Customer Service
Tiffany Maleshefski
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January 31, 2011
Improve Collaboration by using Medieval vs South Park Figures
Joseph Dager
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January 31, 2011
5 Ways To Tell If You Can Trust Your Vendor
Joe Chernov
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January 31, 2011
Will Facebook Kill The Micro-Site Star?
Jesse Noyes
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January 31, 2011
5 Steps to Success in Customer Innovation Programs
Patricia Seybold
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January 31, 2011
When Brand Relevance Is A Relevant Metric
Laura Patterson
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January 31, 2011
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