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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Column
Blog
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Jim ‘n Nick’s delivers a little extra that’s extra cheesy
Stan Phelps
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February 6, 2011
7 Habits, Getting Things Done and now, Personal Kanban
Joseph Dager
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February 6, 2011
Making a LIST For Your Customers
Danny Brown
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February 5, 2011
Marriott answers the call by doing a little extra
Stan Phelps
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February 5, 2011
How to avoid Eternal September and assimilate newbies into your community
Blaise Grimes-Viort
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February 5, 2011
Marketing to those on the Ascent of Life
Vijay Dandapani
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February 5, 2011
The ROI of ROI: Does ROI Always Make Sense?
Jacob Morgan
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February 5, 2011
Kenneth Cole Is Just The Latest in a Long Line of Bad PR Decisions
Danny Brown
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February 5, 2011
BPM: Don’t laugh, it could be your new strategy
Thomas Olbrich
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February 5, 2011
Content Marketing: How to Engage with Your Target Audience – by Ardath Albee
Akin Arikan
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February 5, 2011
Participation Design
Prem Kumar Aparanji
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February 5, 2011
Cart abandoners spend 155% more
Charles Nicholls
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February 4, 2011
Your Super Bowl pre-game show.
Mickey Lonchar
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February 4, 2011
KennethCole and #Cairo: Social Media in the Hands of the Vapid
Kate Schackai
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February 4, 2011
Casual Video, Disciplined Dreaming and Social Location Marketing
Barry Moltz
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February 4, 2011
Steven Walden interviewed on LBC radio on the retail customer experience
Colin Shaw
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February 4, 2011
The Power And Wisdom Of Crowds And Community
Maria Ogneva
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February 4, 2011
What a Relief: I Don’t Have To Deal with Archos Support Anymore!
Robert Bacal
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February 4, 2011
Customer Service Myths, Half-Truths, and Total Nonsense….Continued
Kate Leggett
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February 4, 2011
Do Your Metrics Really Matter?
Mark Price
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February 4, 2011
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