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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
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Customer Service Disconnected: Who Is Your Target Customer?
Jody Pellerin
-
October 4, 2011
Patently Obvious – Sept 2011 Update
Robert Brands
-
October 4, 2011
Why BPM needs a ‘Siri’ interface – natural language execution and modeling
Theo Priestley
-
October 4, 2011
Is Your Marketing Ready to Adapt to the Changing Business Landscape?
Louis Foong
-
October 4, 2011
Would Your Customer Community Choose Your Product Over Shoes? [data]
Joshua Paul
-
October 4, 2011
The Level of Support Customers Expect From Online Retailers
Tiffany Maleshefski
-
October 4, 2011
Blueprint for Sales and Marketing Alignment – Part 1
Donal Daly
-
October 4, 2011
Time and Territory Management for Salespeople
Dave Kurlan
-
October 4, 2011
Why You Need a Strong Web Presence to Meet Your Lead Objectives
Christopher Ryan
-
October 4, 2011
Social CRM Case Study: Netflix Vs. Blockbuster
Harish Kotadia
-
October 4, 2011
Dreamforce 2011 Analyst Perspective
Ian Michiels
-
October 3, 2011
Buyer Perceived Value (BPV) Scorecard: Qualifying and Quantifying Value
Tony Zambito
-
October 3, 2011
Measuring Customer Loyalty is Essential for a Successful CEM Program
Bob Hayes
-
October 3, 2011
Put the Clicker down and Step Away from the Powerpoint Projector
Mark Gibson
-
October 3, 2011
Does Popularity Power Profitability?
Rebel Brown
-
October 3, 2011
Align Sales Compensation with Your Goals
Ken Thoreson
-
October 3, 2011
Facebook’s Makeover: Breakthrough or Big Brother?
Ernan Roman
-
October 3, 2011
Liar, Liar: Truth and Customer Loyalty
Colin Shaw
-
October 3, 2011
Was it a shotgun wedding between TIBCO and Nimbus ?
Theo Priestley
-
October 3, 2011
Add punch to pre-call planning – don’t forget the commitment
Janet Spirer
-
October 3, 2011
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