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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Lower Customer Expectations, Then Delight Them – That’s 3D Thinking!
Andy Hanselman
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November 28, 2012
[x+1] Origin Digital Marketing Hub Offers Cross-Channel Decision Management
David Raab
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November 28, 2012
A New Framework for Quantifying Social Media Investments [Infographic]
Errol Apostolopoulos
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November 28, 2012
“Let My People Go Surfing” time patagonia
Stan Phelps
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November 28, 2012
The irresistible force meets the immovable object – Customer Experience meets Corporate Culture
Christopher Brown
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November 28, 2012
The early days of Christmas: All dressed up and nowhere to go
Doug Fleener
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November 28, 2012
Five Customer Service Tips to Prepare for Holiday Rush
Shep Hyken
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November 28, 2012
Online Customer Communities: 5 Ways to Increase Customer Lifetime Value
Joshua Paul
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November 28, 2012
Turn up the Positive Voice and the Negative Noise off
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November 28, 2012
3 Emotions that can Take Digital Insurance Marketing Viral
Eoin Keenan
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November 28, 2012
Getting Your People To Use The Skills And Knowledge They Already Have
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November 28, 2012
5 New Customer Service Rules to Serve Like Zappos
Flavio Martins
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November 28, 2012
9 Things Banned in Customer Service
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November 28, 2012
Are Cows the Key to IT success?
Jason Whitehead
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November 28, 2012
Increase productivity in the employee experience: hire a slapper
Qaalfa Dibeehi
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November 27, 2012
The Straight Dope On List Vendors
Craig Ferrara
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November 27, 2012
Parature’s Best Customer Service Advice Series: Part 3 – Expert Insights
Tricia Morris
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November 27, 2012
Just Because It’s Easy Doesn’t Mean It Will Happen
Jason Bean
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November 27, 2012
Don’t Be Stupid: Keep It Super Simple
Michael Hinshaw
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November 27, 2012
Technical expertise is more important than agency experience for CMOs
Scott Brinker
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November 27, 2012
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