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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
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Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Innovation
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Page 79
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You’ve Got Data: Now What Do You Do With It?
Graham Hill
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March 12, 2007
Don’t Just Collect Customer Satisfaction Data; Do Something With It
Bob Kaden
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March 12, 2007
Data, Data Everywhere … The Key Is Doing Something With It
Michael Lowenstein
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March 12, 2007
True Insight Means Approaching Your Customers Differently
Jim Barnes
-
March 5, 2007
A Vacation Is Not a One-Off Sale
Michael Collins
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March 5, 2007
“Deep Marketing” Engages Customers
Denis Pombriant
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March 5, 2007
If You Want Your Brand to Shine, Shun Celebrities for Customer Recognition
Graham Ede
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February 26, 2007
SMBs Looking to Raise Their Profiles Need to Examine Their Own Experience
Brent Leary
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February 26, 2007
“Customer Managed Relationships”: I Never Thought I’d Have So Much Fun in the Bathroom
Paul Greenberg
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February 19, 2007
Do All Your Departments View Your Customers the Same Way?
Harvey Koeppel
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February 19, 2007
When–and How–Should You “Fire” a Customer?
John Chisholm
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February 19, 2007
You Are Not the Target Audience
Jim Sterne
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February 12, 2007
Design a Differentiated Online Experience: Insights from eBay China and Taobao
Sampson Lee
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February 12, 2007
Harness the Power of Technology for an Exceptional Customer Experience
Kate Leggett
-
February 12, 2007
First, Define What a Valuable Experience Is for Your Customers
Colin Shaw
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February 5, 2007
What Is It That Customers Value Most?
Jennifer Kirkby
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February 5, 2007
Maslow’s Theory Applies Today: Nurture Advocacy by “Tree” Rings Around Touch-Points
Michael Lowenstein
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February 5, 2007
Didn’t Budget for the Latest CRM Trends? There Are Still Things You Can Do in IT
Liz Roche
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January 28, 2007
YouTube Is No Joke: Why You Shouldn’t Ignore Social Networks
Christopher Carfi
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January 28, 2007
Ice Cream, Airlines and x-VOC: Don’t Settle for So-So Customer Experiences at Touch-Points
Sampson Lee
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January 28, 2007
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