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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
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Page 76
Article
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Engage Your Customers Emotionally to Create Advocates
Colin Shaw
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September 17, 2007
Don’t Just Hawk Loyalty, Sell a Full-Rounded Product
Howard Schneider
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September 17, 2007
Six Stages of Customer Loyalty and How to Leverage Them: Anchor Clients and Win–and Keep–Advocates
Jill Griffin
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September 17, 2007
To Reach the Pinnacle of the Loyalty Ladder, You Must Have Advocates
Paul Greenberg
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September 10, 2007
The Bride Isn’t the Only Customer: How David’s Bridal Broadened Its Loyalty Focus
Scott Rogers
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September 10, 2007
Six Stages of Customer Loyalty and How to Leverage Them: Nurture First-Time Customers and Serve Up Value for Repeat...
Jill Griffin
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September 10, 2007
Leverage the Six Stages of Customer Loyalty: Attract Suspects and Convert Prospects
Jill Griffin
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September 4, 2007
The Small Wow! Simple Surprises Can Delight Customers
Jim Barnes
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September 4, 2007
Global CRM: Make the Customer the Design Point
Liz Roche
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August 20, 2007
Don’t Manage All Industrial B2B Firms the Same Way
Silvana Buljan
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August 20, 2007
Building Customer Loyalty in Wireless Communications Is Not a Mission Impossible
Mike Coutour
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August 20, 2007
Lawyers, Too, Can Benefit From CRM
Silvana Buljan
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August 6, 2007
Approaching the U.S. Market, Global Retail Giant Tesco Will Continue to Build Loyalty Through Research
Tim Phillips
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August 6, 2007
Corporate Blogs Can Make Organizations Customer-Centric
Vandana Ahuja
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August 6, 2007
Connect the Dots From Product to User Experience
Jeanne Bliss
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July 23, 2007
Sell Your Salesforce on the Importance of Sharing Information
Liz Roche
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July 23, 2007
Make Change Stick: How Toyota Implemented Lean CRM
Graham Hill
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July 23, 2007
Don’t Silo-Out the Customer Service Department
David Rance
-
July 16, 2007
If You Just Count Customers as “Speed Kills,” You’ll Kill Your Business Growth
Jeanne Bliss
-
July 16, 2007
Why Do We Give Customer-Centric Planning Such Short Shrift?
Dick Lee
-
July 16, 2007
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