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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Innovation
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Page 73
Article
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Don’t Just Pay Lip Service to Empowering Your Employees; Enable Their Customer Passion
David Rance
-
February 4, 2008
To An Octopus, “50” Means Nothing: Why Empathy Matters
Andrew Rudin
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February 4, 2008
Inside-Out Advocacy: Link Employee Attitudes and Actions to Customer Loyalty Behavior
Michael Lowenstein
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February 4, 2008
Building Loyalty the Southwest Way: Let Your Customers Drive the Discussion
Vandana Ahuja
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January 28, 2008
Social Computing Enables Private Relationship Networks, Too
Bob Thompson
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January 28, 2008
Turning Value on Its Head: The Active, Networked Individuals Are the Ones to Watch
Graham Hill
-
January 28, 2008
Top 10 Dumb Excuses for CEOs Not to Be Leaders in the Social Web
Bob Thompson
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January 21, 2008
What You Get Out of Viral Media Depends on What You Put Into It … Remind You of Anything?
Alan J. Zell
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January 21, 2008
The Power of the Network: Venture Beyond Dialogue Marketing for True Relationships
Kelly Hlavinka
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January 21, 2008
Your Customers Are Flocking to Second Life. Are You?
Robert Freedman
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January 14, 2008
Don’t Be Afraid of Social Networks: Proactively Manage Your Company’s Reputation
Bob Furniss
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January 14, 2008
Social Networking Is Word of Mouth to the Nth Degree
Olga Botero
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January 14, 2008
A Tsunami of New Social Connectedness Is on the Way
Andrew Rudin
-
January 7, 2008
Social Networks and Online Communities Create Elastic Ties and Surprisingly Powerful Pay-Offs
John Todor
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January 7, 2008
Like On-Demand, the Social Web May Have Unintended Consequences for Businesses
Denis Pombriant
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January 7, 2008
Barring “Unknown Unknowns,” 2008 Will Be the Year of Customer Valuation
Graham Hill
-
December 17, 2007
Intelligent Service: Learn to Deliver the Value the Customer MOST Appreciates
Mei Lin Fung
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December 17, 2007
Marketers Must Tap Into the Year of the Customer
Laura Patterson
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December 17, 2007
Data Mining Can Help Retailers Realize the Promise of Enterprise CRM Systems
Patrick McHugh
-
December 17, 2007
What Are They Really Telling Us When They Say Service Stinks?
Jim Barnes
-
December 10, 2007
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