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CustomerThink
Editor’s Pick
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Sales Performance
Service and Support
Social Business
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Customer Journey
Customer Loyalty
Customer Strategy
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Voice of Customer
Technology
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Page 54
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Why Innovations Based on “One Pig” Won’t Work. Three Ideas to Drive Real Customer Value
George Brown
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September 13, 2012
Is Your Brand Truly Consumer-Centric?
John Hallward
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September 11, 2012
“Premarket” Listening Program is Critical Input to Product Innovation
George Brown
-
August 29, 2012
Three Steps to Align Marketing and Sales Around Value Messaging
Tim Riesterer
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August 24, 2012
Solving the Digital Experience Conundrum: Three Roles for Technology in Customer Delight
Bob Thompson
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August 20, 2012
Five Tips to Turn Customer Complaints into Productive Communication
Jessica Edmondson
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August 9, 2012
KEEP Trying to Delight Your Customers, While…
Bob Thompson
-
July 31, 2012
Revenue Performance Management (RPM): Strategy, Technology or the Real CRM 2.0?
Bob Thompson
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June 22, 2012
Let Your Customers Inspire You! Four Stages of the Customer-Centric Journey
Bob Thompson
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June 14, 2012
Gen-Y Shoppers Need Next-Gen Service
Fred Brown
-
June 1, 2012
Customer Care 2.0: Helping Mobile Consumers Help Themselves
Andrew Coward
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June 1, 2012
What Really Drives Customer Loyalty? It’s Not Just About the Experience!
Bob Thompson
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May 25, 2012
Five Insights on How to Build a Customer-Centric Organization
Colin Shaw
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May 18, 2012
Beware the Customer King
Jim Signorelli
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May 10, 2012
From Mentions to Meaning: An Analytics Journey
Seth Grimes
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April 29, 2012
Customer Data Management: 7 Best Practices to Get More Value From Your CRM Investment
Subodh Rane
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April 14, 2012
Closing the Feedback Loop Drives Customer Satisfaction at Carlson Wagonlit Travel
Greg Marek
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April 11, 2012
Is Social Software the Cure for Business as Usual? Take the “Red Pill” to Find Out!
Bob Thompson
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April 10, 2012
Making the Billing Experience Pay for B2B Customers
Janessa Lantz
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April 9, 2012
Context Matters: Using Big Data to Deliver More Relevant Mobile Experiences
Lara Albert
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April 4, 2012
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