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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
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Delight, by Design. Innovation Sets Intuit Apart as a Customer-Centric Leader
Bob Thompson
-
June 6, 2013
The Contact Center is Not Dead, Just Evolving! Why This is Good for Customer Service
David Lloyd
-
June 5, 2013
Knowing Your Customer: There’s Big Value for Companies That Can Harness Big Data
Joe McFadden
-
April 28, 2013
Keeping it Human: The Key to Success in Multi-Channel Customer Service
Eric McKirdy
-
April 19, 2013
How Partner Relationship Management (PRM) Systems Improve Channel Sales Performance
Stacy Desrosiers
-
April 15, 2013
IBM vs. HP: Stark Contrasts in Leadership and Innovation
Ernest von Simson
-
April 5, 2013
ScottishPower Uses a Balanced Scorecard of Metrics to Drive Customer Service Excellence
Bob Thompson
-
April 3, 2013
Where is the Business Value in Big Data? 80 Percent of Senior Executives Don’t Yet Know
Barbara Bernard
-
March 29, 2013
How to Connect Your Unique Value Proposition (UVP) With Style
Patrick McClure
-
March 28, 2013
The Key to Success with Employee Empowerment: Work Backwards from the Customer
Bob Thompson
-
March 17, 2013
Global Brand Power: Experiential Positioning of a Brand
Barbara Kahn
-
March 12, 2013
Employee Engagement: Putting the Cart Before the Horse?
Bob Thompson
-
March 10, 2013
Harness Three Social Trends Impacting Customer Support Teams (and Boost Your Bottom Line)
Robert Johnson
-
March 6, 2013
Emotion is the Key to Transform Satisfied Customers into Devoted Advocates
Chi-Pong Wong
-
March 5, 2013
Want to Empower Call Center Agents to Delight Customers? Improve Your A.I.M.
Bob Thompson
-
March 3, 2013
An Apple a Day Keeps Customers Coming Back: The Low Costs and High Returns of Fresh Customer Service
Michael Brown
-
March 2, 2013
Contact Center Metrics: AHT is Out, FCR is In (But Not Enough!)
Bill Price
-
February 26, 2013
Deliver an Encore Performance With Customer Analytics: Contact Center as the Maestro
Spence Mallder
-
February 25, 2013
Retail Customer Experience: Six Innovative Data Strategies to Boost Real-Time Relevance
Todd Chu
-
February 15, 2013
Five Big Ideas to Profit from Analytics and Big Data
Bob Thompson
-
February 10, 2013
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