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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
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Blog
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Business-to-Business Customer Experience: What’s it Like?
Lynn Hunsaker
-
October 12, 2014
Are all channels truly equal? How to design and manage a successful Multichannel Customer Experience (CX) Program
Phil Klaus
-
October 10, 2014
Give Customers a Service Souvenir
Chip Bell
-
October 6, 2014
Revenue Uncertainty – Part 1: Known Unknowns, Unknown Unknowns, and Everything in Between
Andrew Rudin
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October 5, 2014
Marketers regularly use over 100 software programs
Scott Brinker
-
September 18, 2014
Driving Engagement Among Indifferent Millennial Drivers
Alexander Ouvaroff
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September 18, 2014
One-Trick Ponies and Customer Loyalty Behavior
Michael Lowenstein
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September 10, 2014
The Cloud — Customer Experience’s Saving Grace?
Paul Segre
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September 4, 2014
7 Game-Changing Marketing Trends to Engage Customers, Build Your Brand
Ernan Roman
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August 15, 2014
Highlights from the 2014 Social Business Benchmark Study
Vanessa DiMauro
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August 12, 2014
Changing Customer Behavior — Is it possible?
Per Kristensson
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August 10, 2014
Customer Effort, Net Promoter, and Thoughts About CX Metrics
Bruce Temkin
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August 7, 2014
The Hidden Bias in Customer Metrics
Bob Hayes
-
August 4, 2014
When Technology Gets in the Way of Customer Service
Nancy Sirianni
-
July 30, 2014
How Marketing-as-a-Service Builds Trust and Engagement
Graham Hill
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July 19, 2014
Demystifying The Black Box – How To Design, Manage, And Measure The Most Profitable Customer Experience (CX) Strategies
Phil Klaus
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July 16, 2014
Avoiding the One-Night Stand: Targeting Customers Who Will Stay With You
Michael Lowenstein
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July 16, 2014
Social Selling: The New Breed of Buyers Leave Cold Calls for Dead
Martyn Etherington
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June 26, 2014
Four Best Practices for Honing Sales and Marketing Content to Individual Prospects
Loren Padelford
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May 19, 2014
Four Reasons Why Personalized Marketing is Critical to Your Business
Anthony Wilkey
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April 20, 2014
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