By 2017, 67% of customer service won’t require a human. You'll need to rethink your customer self-service strategy. Download this new research from Gartner (March 2015) now for best practices and common pitfalls around developing a customer self-service strategy.
Freshdesk provides an easy and simple way to manage your customer communication anytime, from anywhere. Resolve customer support issues easily and effortlessly with the helpdesk system trusted by more than 40,000 customers worldwide. Customer happiness is just a few clicks away with the most feature packed helpdesk in the market, Freshdesk. First 3 users free forever, Try now.
[September 10-11, London] Attend the 2015 International Net Promoter Conference, where forward-thinking Customer Experience professionals gather to learn, connect, and be inspired. This exciting two-day event has become the annual destination for CX professionals for building and scaling world-class Customer Experience programmes. Register now!
[September 28-29, Frankfurt] Global CEM deploys the U.S. patent-pending Branded CEM Method to align customer journey mapping with brand values, derive moments of buying (MOB) and make NPS actionable. Continuously running for 48 times in 18 international cities with attendees from B2B and B2C enterprises from 61 countries. Book early to enjoy USD300 discount.
Groundbreaking research by CustomerThink founder Bob Thompson reveals what business performance Leaders do differently from Laggards. Learn which customer-centric practices are most strongly linked to superior business performance, including Voice of Customer, Customer Experience, Innovation and more.