Zach Watson | CustomerThink

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Zach Watson

Zach Watson is a research analyst at TechnologyAdvice. He covers project management, business intelligence, and healthcare IT.

Why Smart Loyalty Programs Focus on Retention

Zach Watson - August 22, 2014

It’s a common phrase in marketing and in business: market expansion. It’s undeniable that generating new customers is paramount in building a successful business....

New Posts

Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX

Howard Lax - April 17, 2024

Three Tips for Better Support

Cassius Rhue - April 17, 2024

Brand Management: What’s Customer Experience Got to Do with It?

Beth Karawan - April 17, 2024

New to Sales? Here’s What You Must Keep in Mind

Manash Chaudhuri - April 17, 2024

[Book Review] Jonah Berger Unveils the Hidden Power of Words

David Dodd - April 17, 2024

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