Yossi Abraham

Enterprise Analytics Isn’t Just About Big Data

A guide to understanding the three key phases of data analysis. I love numbers. Throughout my career, I focused on data and statistics to pinpoint...

How Innovative Visual IVR And RPA Are Automating HR And Driving Efficiency

Visual IVR and Robotic Process Automation work in tandem to free up contact center agents to handle more value-added employee interactions Visual IVR and Robotic...

Self-Service Capabilities and Jeff Bezos’ Customer Obsession

How innovative technology can satisfy even the most passionate CEO’s obsession. I like to read – books, articles, posts. As President of Zappix, it’s important...

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