Yossi Abraham
Yossi Abraham
Yossi Abraham is president of Zappix, a leading digital self-service provider transforming
the user journey during contact center interactions. He holds over 20 years of experience in
various managerial roles, mainly in the Telecom and IT industries. Managerial positions include
general management, sales and business development, marketing, project management, and
chief of staff.
When he’s not working Yossi enjoys playing with his two children and reading. He highly
recommends "Good to Great" (by Jim Collins) and "Who Says Elephants Can’t Dance" (by Louis
Gerstner).
How Healthcare Providers Can Stop Losing Thousands Of Dollars To No-Shows
No-shows cost thousands in revenue, reduce accessibility, and lower productivity — here’s how to stop them. Patients have a lot on their plates. Doctors do...
On Demand Expectations: The Next Generation’s CX
How smartphones and instant gratification have transformed customer expectations and created a new way forward for CX innovation. Our modern culture has developed a need...
Humans and Robots Should Work in Harmony
Automation technology like RPA is transforming repetitive customer care tasks, but businesses shouldn’t forget about the importance of human agents Automation technology has been transforming...
Key Insights From Customer Contact Week 2018
The annual Customer Contact Week (CCW) conference highlighted a bright future but lacked a consistent direction especially for small and medium-sized business looking to...
Enterprise Analytics Isn’t Just About Big Data
A guide to understanding the three key phases of data analysis. I love numbers. Throughout my career, I focused on data and statistics to pinpoint...
How Innovative Visual IVR And RPA Are Automating HR And Driving Efficiency
Visual IVR and Robotic Process Automation work in tandem to free up contact center agents to handle more value-added employee interactions Visual IVR and Robotic...
Self-Service Capabilities and Jeff Bezos’ Customer Obsession
How innovative technology can satisfy even the most passionate CEO’s obsession. I like to read – books, articles, posts. As President of Zappix, it’s important...