Yoel Knoll
Yoel Knoll
Yoel has 15+ years of managerial and hands-on experience in marketing, communications and investor relations.Over the years, Yoel successfully developed, led and executed content-driven demand and lead-generation campaigns, branding programs, PR, analyst & investor relations activities and more. His broad professional experience includes companies in the Telecom, Cybersecurity and Enterprise SW, including Infineon Technologies, Ceragon, Secure Islands (acquired by Microsoft), TopSpin and CallVU, where he currently serves as VP of Marketing.
Are Your Service Agents Happy?
Why retaining customer service agents is the secret sauce of successful companies. Customer experience is arguably the most important differentiator in customer-facing service-oriented sectors, with...
Five Things We Never Dreamed We’d Do with a Pocket Supercomputer (otherwise known as a smartphone)
As someone born and raised in the 70’s and 80’s, let’s face it – this generation, commonly known as “Generation X,” has lived through...
Putting an End to Digital Attrition; 5 Useful Tips
According to a recent study, 70% of customers who contact financial services institutions via traditional channels begin with an online search. What’s wrong with...
Need to Get Your Contact Center’s Profitability Back? It Starts with Loyalty Building
Gone are the days when companies that sell goods and services to the public can succeed without effective Contact Center Operations (CCO). Banks, insurance...