Yoel Knoll

Are Your Service Agents Happy?

Why retaining customer service agents is the secret sauce of successful companies. Customer experience is arguably the most important differentiator in customer-facing service-oriented sectors, with...

Five Things We Never Dreamed We’d Do with a Pocket Supercomputer (otherwise known as...

As someone born and raised in the 70’s and 80’s, let’s face it – this generation, commonly known as “Generation X,” has lived through...

Putting an End to Digital Attrition; 5 Useful Tips

According to a recent study, 70% of customers who contact financial services institutions via traditional channels begin with an online search. What’s wrong with...

Need to Get Your Contact Center’s Profitability Back? It Starts with Loyalty Building

Gone are the days when companies that sell goods and services to the public can succeed without effective Contact Center Operations (CCO). Banks, insurance...

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