Yifat Mor

Beating Customer Service Expectations This Holiday Season

In business terms, getting to zero means just meeting customer’s minimum expectations. This might be delivering a product in good condition and on time,...

What’s Trending in CRM Technology

Source: Shutterstock In today’s technology fueled world, trends shift rather quickly. Technology is advancing at a break-neck pace and what was popular last month may...

How to Make a Customer Service Manager’s Life a Breeze

Source: Shutterstock Being a Customer Service Manager is challenging to say the least. You experience the full force of rage when your company fails to...

Knowledge and the Self-Service Trend

Source: Shutterstock Knowledge builds bridges and opens doors. It has the ability to make our lives better in infinite ways and in this digital age...

What Is Self-Service Software?

Source: Shutterstock A Definition of Self-Service Software Self-service software delivers electronic support so that customers can access answers, information, and help online without interacting with a...

4 Ways to Get Word-of-Mouth With Customer Service

The rise of social media is in full force, and word-of-mouth marketing(WOMM) has become a strategic force for brands looking to grow organically. And of...

5 Ways to Rekindle Customer Love

The Holistic Customer Experience Begins With Love The customer experience is where human and technology mingle, where meaningful journeys can be forged and cherished forever....

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