Yifat Mor

Beating Customer Service Expectations This Holiday Season

In business terms, getting to zero means just meeting customer’s minimum expectations. This might be delivering a product in good condition and on time, or being able to answer their support query without delay and with accurate information. As a business, it pays to...

What’s Trending in CRM Technology

Source: Shutterstock In today’s technology fueled world, trends shift rather quickly. Technology is advancing at a break-neck pace and what was popular last month may be out of style today. The future is tough to predict and even the experts can be caught by surprise....

How to Make a Customer Service Manager’s Life a Breeze

Source: Shutterstock Being a Customer Service Manager is challenging to say the least. You experience the full force of rage when your company fails to meet a customer’s expectations, whether it’s your fault or not. At the same time, your boss expects you to keep...

Knowledge and the Self-Service Trend

Source: Shutterstock Knowledge builds bridges and opens doors. It has the ability to make our lives better in infinite ways and in this digital age the rules are no different: Knowledge is Power. The hyper-connected nature of today’s world offers us greater access to information...

What Is Self-Service Software?

Source: Shutterstock A Definition of Self-Service Software Self-service software delivers electronic support so that customers can access answers, information, and help online without interacting with a service representative. Essentially, self-service software puts customers in control of their own service experience. Self-service software has intuitive capabilities…

4 Ways to Get Word-of-Mouth With Customer Service

The rise of social media is in full force, and word-of-mouth marketing(WOMM) has become a strategic force for brands looking to grow organically. And of course, customers are continuing to spread their experiences with friends, family and coworkers over the phone and face-to-face as well.…

5 Ways to Rekindle Customer Love

The Holistic Customer Experience Begins With Love The customer experience is where human and technology mingle, where meaningful journeys can be forged and cherished forever. They say you can’t buy love and that is true, but you can earn your customers’ love quite easily nowadays...

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