Wendy Shlensky

Winning the AI Race: From RPA to Intelligent Automation

Don’t automate just to automate. In an AI-powered world, that is the key to winning the AI race. More and more companies today are...

Omnichannel: Are We There Yet?

In today’s constantly evolving world of digital transformation, there will continue to be a struggle for brands to create a true omnichannel experience. Today...

How Customer Service Needs to Evolve in the Subscription Economy

Customer service is a true differentiator in today’s ever-growing subscription economy. What started with newspaper and magazines has now evolved to real-time, contextual and...

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