Wendy Shlensky

Winning the AI Race: From RPA to Intelligent Automation

Don’t automate just to automate. In an AI-powered world, that is the key to winning the AI race. More and more companies today are moving toward incorporating intelligent automation into their business model. As a Vice President at HGS, a global business process outsourcing...

Omnichannel: Are We There Yet?

In today’s constantly evolving world of digital transformation, there will continue to be a struggle for brands to create a true omnichannel experience. Today most, if not all, brands are multichannel. Omnichannel is defined as a cross-channel sales approach that companies use to connect...

How Customer Service Needs to Evolve in the Subscription Economy

Customer service is a true differentiator in today’s ever-growing subscription economy. What started with newspaper and magazines has now evolved to real-time, contextual and personalized product ownership experiences. Think of companies like Stitch Fix, Blue Apron, and Zipcar, for example. Customers are buying differently...

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