Vivek Jaiswal

5 Massively Successful Companies that treat Employees as STARS and Customers as KING

This story is a version of a post published here. Does your staff feel privileged to be part of your brand? Do your employees recommend...

10 Must Do’s for NPS Success: #1 Close the Loop

This story is a version of a post published here. While Net Promoter System® (NPS) is quite easy to understand, it is still fairly new...

A Mini Course On Customer Experience Management: What, Why, and How?

This story is a version of a post published here. What is Customer Experience Management? Customer experience (CX) is the product of an interaction between an...

3 HIDDEN COSTS of Poor Customer Experience that could Kill an Organisation

This story is a version of a post published here. With more and more businesses becoming customer centric, it is impossible to ignore customer experience...

How Trader Joe’s provides EXCELLENT Customer Experience CONSISTENTLY – 4 Key Takeaways

This story is a version of a post published here. On first assessment, Trader Joe’s may not seem like a company that listens to customer...

3 Most Important Reasons Why Companies FAIL at Customer Experience

This story is a version of a post published here. I bet that almost every company today has been there and done that: they have...

Customer Centricity originates from Customer Centric Leadership: 3 things CEOs should Begin Doing

This story is a version of a post published here. Making it easy for CEOs to build a Customer Centric Organisation. Almost every CEO knows that...

Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!

This story is a version of a post published here. Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of...

4.5 Reasons why Customer Feedback is NOT helping you improve Customer Experience

This story is a version of a post published here. Here’s why your customer feedback programme is not giving the results you need! There is no...

5 Unlikely Lessons you’d get by Listening to your Customers: Twitter got its hashtag...

This story is a version of a post published here. If you don’t listen to your customers, someone else will. ~ Sam Walton. Every entrepreneur starts a...

9 indisputable reasons why customer experience is supremely important NOW

This blog is the version of a story published here. Because we are in the ‘Age of the Customer’ Image Source: Forrester Perspective-The business impact of...

How to best say “Please visit us again!” to your customers?

This blog is a version of a story published here. Can you ask your customers to visit again? I just got back from a trip to...

World’s 3 MOST Customer-Centric Companies: How do they do it!!

This blog is published here. Ask the founder of any company the reason that they found it and the answer inevitably is that they would want...

18 BEST Customer Experience blogs that you MUST follow

This story is a version of a post published here. No matter what, the very first piece of social media real estate I’d start with...

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