Vivek Jaiswal

5 Massively Successful Companies that treat Employees as STARS and Customers as KING

This story is a version of a post published here. Does your staff feel privileged to be part of your brand? Do your employees recommend others to join? Are there more smiles than frowns? Does the staff use break time to search for other jobs?…

10 Must Do’s for NPS Success: #1 Close the Loop

This story is a version of a post published here. While Net Promoter System® (NPS) is quite easy to understand, it is still fairly new as a concept. As more literature is published on how to make the best of NPS, it is also becoming...

A Mini Course On Customer Experience Management: What, Why, and How?

This story is a version of a post published here. What is Customer Experience Management? Customer experience (CX) is the product of an interaction between an organisation and a customer over the duration of their relationship. This interaction includes a customer’s attraction, awareness, discovery, cultivation,…

3 HIDDEN COSTS of Poor Customer Experience that could Kill an Organisation

This story is a version of a post published here. With more and more businesses becoming customer centric, it is impossible to ignore customer experience these days; especially when the experience is poor. A bad customer experience can lead you to pay higher costs in…

How Trader Joe’s provides EXCELLENT Customer Experience CONSISTENTLY – 4 Key Takeaways

This story is a version of a post published here. On first assessment, Trader Joe’s may not seem like a company that listens to customer feedback. The grocery chain, recognized for its private-label foods, has an 800 number that provides customers with a voice recording...

3 Most Important Reasons Why Companies FAIL at Customer Experience

This story is a version of a post published here. I bet that almost every company today has been there and done that: they have had innumerable brainstorming sessions over market research, social media engagement, and customer feedback data to develop a breakthrough strategy on...

Customer Centricity originates from Customer Centric Leadership: 3 things CEOs should Begin Doing

This story is a version of a post published here. Making it easy for CEOs to build a Customer Centric Organisation. Almost every CEO knows that he/she needs to fundamentally change how the company engages with customers in order to become a truly customer centric…

Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!

This story is a version of a post published here. Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of great customer experience delivered by real companies to real customers. We are on a mission to help our clients create...

4.5 Reasons why Customer Feedback is NOT helping you improve Customer Experience

This story is a version of a post published here. Here’s why your customer feedback programme is not giving the results you need! There is no denying the fact that customer feedback is an important tool to measure and improve customer experience. In the old…

5 Unlikely Lessons you’d get by Listening to your Customers: Twitter got its hashtag...

This story is a version of a post published here. If you don’t listen to your customers, someone else will. ~ Sam Walton. Every entrepreneur starts a business with a vision and has an idea or plan in place to get there step by step.…

9 indisputable reasons why customer experience is supremely important NOW

This blog is the version of a story published here. Because we are in the ‘Age of the Customer’ Image Source: Forrester Perspective-The business impact of customer experience by Kerry Bodine and Moira Dorsey Age of the customer Because customer experience is the only key…

How to best say “Please visit us again!” to your customers?

This blog is a version of a story published here. Can you ask your customers to visit again? I just got back from a trip to Colombo, Sri Lanka. It’s a wonderful place and, admirably, one of the most hospitable places! Being a foodie and…

World’s 3 MOST Customer-Centric Companies: How do they do it!!

This blog is published here. Ask the founder of any company the reason that they found it and the answer inevitably is that they would want to add value to the customers. If value addition to the customer is the priority and every business wants to...

18 BEST Customer Experience blogs that you MUST follow

This story is a version of a post published here. No matter what, the very first piece of social media real estate I’d start with is a blog. ~ Chris Brogan. Customer experience has gained a certain hype in the last 10 years. Just by…

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