Vivek Jaiswal
I am the founder and CEO of Customer Guru, a boutique customer experience consultancy based in India. We are committed to building a happier customer base for our clients in all industry segments. I bring extensive industry experience in implementing NPS® in major global brands. I believe that the path to sustainable organic growth for any business is only by delivering exceptional customer experience.
This blog was originally published here. Martin Luther King Jr. rightly said, “We’re not makers of history. We are made by history.” In our previous...
This blog was originally published here. All of us browse online for products. But, why do such few online shoppers convert to purchasers? In other...
Artificial Intelligence (AI) is predicted to be one of the next big digital disruptions. According to a PWC report, the big question is how...
Customer experience is the next competitive battleground. It’s where businesses are built or lost. - Tom Knighton Just a few years back, customer interactions were…
This article was originally published here. If you are building a SaaS product, you ought to be interested in this! Software as a Service (SaaS)…
This blog was originally published here. We all know that one crucial factor for the success of a SaaS business is its cumulative revenue growth....
This story is a version of a post published here. What is considered a good NPS in the SaaS industry? Over the years, various companies…
This story is a version of a post published here. Here is the complete guide on Net Promoter Score for SaaS businesses Ever since Marc…
This story is a version of a post published here. Customer experience, undeniably, is important in any business today. However, in a healthcare business, its...
This story is a version of a post published here. How to use patient satisfaction survey to improve patient experience? Patient satisfaction survey is perhaps…
This story is a version of a post published here. The new product roadmap framework: customer feedback Today, developing a SaaS product and launching it…
This story is a version of a post published here. Customers today value their experience with a company a lot more than the product or...
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This story is a version of a post published here. I was recently watching a keynote by Mr. Mark Hurd, Co-CEO of Oracle Corporation, that...
This story is a version of a post published here. At the cost of repetition, let me tell you that customer experience is the new...
This story is a version of a post published here. Why should startups focus on Customer Experience from day one? Startups generally have access to…
This story is a version of a post published here. Why you should be collecting customer feedback? If you would like to see your business…
This story is a version of a post published here. Customer centric leaders come in all shapes, forms and sizes. I’m just kidding, they aren’t...
This story is a version of a post published here. Go the extra mile, it is never crowded We have shared incredible stories from around…