Vivek Jaiswal

10 simple tips to use NPS more effectively in healthcare

This story is a version of a post published here. Customer experience, undeniably, is important in any business today. However, in a healthcare business, its...

Patient satisfaction survey

This story is a version of a post published here. How to use patient satisfaction survey to improve patient experience? Patient satisfaction survey is perhaps the...

Using customer feedback to build the right product roadmap for SaaS

This story is a version of a post published here. The new product roadmap framework: customer feedback Today, developing a SaaS product and launching it in...

How to Create an Experience that Customers Would Love to Pay a PREMIUM for!

This story is a version of a post published here. Customers today value their experience with a company a lot more than the product or...

LOVE your Customers and they will end up MARRYING your Brand!

This story is a version of a post published here. How to pave the way for customer loyalty by focusing on customer experience? Studies have time...

8 Things Your Competitor can Teach You about Customer Experience

This story is a version of a post published here. What runs through your mind when you read a positive review of one of your...

Lessons on Customer Experience from the Oracle CEO, Mr. Mark Hurd

This story is a version of a post published here. I was recently watching a keynote by Mr. Mark Hurd, Co-CEO of Oracle Corporation, that...

3 reasons that completely sell the idea – Customer Experience is the NEW Marketing!

This story is a version of a post published here. At the cost of repetition, let me tell you that customer experience is the new...

Startup Success Mantra: Stay Insanely Focused on Customer Experience from Day ONE

This story is a version of a post published here. Why should startups focus on Customer Experience from day one? Startups generally have access to limited...

6 Most Easily Accessible ways to collect Customer Feedback

This story is a version of a post published here. Why you should be collecting customer feedback? If you would like to see your business grow...

Top 10 Must-haves for a Customer Centric Leader

This story is a version of a post published here. Customer centric leaders come in all shapes, forms and sizes. I’m just kidding, they aren’t...

Amazingly SHOCKING Customer Experience Story: Ritz-Carlton does it Again!

This story is a version of a post published here. Go the extra mile, it is never crowded We have shared incredible stories from around the...

5 Massively Successful Companies that treat Employees as STARS and Customers as KING

This story is a version of a post published here. Does your staff feel privileged to be part of your brand? Do your employees recommend...

10 Must Do’s for NPS Success: #1 Close the Loop

This story is a version of a post published here. While Net Promoter System® (NPS) is quite easy to understand, it is still fairly new...

A Mini Course On Customer Experience Management: What, Why, and How?

This story is a version of a post published here. What is Customer Experience Management? Customer experience (CX) is the product of an interaction between an...

3 HIDDEN COSTS of Poor Customer Experience that could Kill an Organisation

This story is a version of a post published here. With more and more businesses becoming customer centric, it is impossible to ignore customer experience...

How Trader Joe’s provides EXCELLENT Customer Experience CONSISTENTLY – 4 Key Takeaways

This story is a version of a post published here. On first assessment, Trader Joe’s may not seem like a company that listens to customer...

3 Most Important Reasons Why Companies FAIL at Customer Experience

This story is a version of a post published here. I bet that almost every company today has been there and done that: they have...

Customer Centricity originates from Customer Centric Leadership: 3 things CEOs should Begin Doing

This story is a version of a post published here. Making it easy for CEOs to build a Customer Centric Organisation. Almost every CEO knows that...

Amazingly SHOCKING Customer Experience Stories: Nordstrom sets a Shiny Example!

This story is a version of a post published here. Through our Amazingly Shocking Customer Experience stories, we have tried to share shining examples of...

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