Vitaliy Verbenko

What Are the Secrets of Excellent Customer Service Teams?

Customers want one, well, two things above else. They want to save time and money. And since our online experiences have improved in strides,...

15 Ways to Scale Your Support Department Without Hiring More

image source: royalty free Businesses don’t stay static. Over time, what customers expect changes, and this includes the number of requests aimed at your help...

How to Handle 7 Difficult Customer Situations

All Images Courtesy Helprace Delivering great customer service is difficult. Even the most skillful customer support representative may run into situations that may catch them...

12 Facts Reveal How Online Reviews Attract Customers

image source: Royalty Free The unknown can be intimidating. You come across a business, you think it’s interesting, but you’re not 100% sure how it...

15 Quirky & Crazy Ways Businesses Thank Their Customers

Some time ago, I shared with you a list of 15 fun ways businesses thanked their customers. All of the images are credited to...

10 Customer Service Metrics You Should Be Measuring

This story is a version of a post published here. Posted with the author’s permission. All images credited to: Helprace Great customer service doesn’t just...

Businesses Share: 15 Fun & Surprising Ways They Thank Customers

This story is a version of a post published here. Posted with the author’s permission. All images credited to: Helprace To build loyalty, it isn’t...

20 Little Known Customer Service Principles to Live By

This story was originally published here. Posted with the author's permission. Today’s customer is very different from customers from 10 or even 5 years ago. With...

How One Ice Cream Shop Growth Hacked Its Way to Success

There are some things worth remembering about your first job. photo credit AP file photo When I was in high school, one of my early stints...

The 4 Customers You Meet In Support (and how to talk to them)

One of the reasons why customer service is difficult to get right is due to the unpredictable nature of customers themselves. I recently came across...

How to Measure the Invisible ROI of Customer Advocates

image source: Shutterstock It seems that we’ve gotten customer advocates wrong all along: we keep hearing that they're a mythical, if not a one-off anomaly...

10 Must-Have Customer Service Skills (and how to identify them)

image source: Helprace If you’ve ever hired for a customer service position, you know how important it is to settle on the right candidate. And...

What Every SaaS Can Learn From Ikea and Apple Store

image source: Ikea and Apple The advert for the 2015 Ikea catalogue wasn’t meant to go by unnoticed. The short clip invited users to “experience...

How to Narrow Down the Customer Expectation Gap

When we buy a product, we expect it to work and improve our lives in some way. image source: royalty free So if it doesn’t work...

Why Customer Service Employees Make Good Managers

image source: Royalty Free Since they deal with people day in and day out, customer service employees have a good, seasoned grasp of using whatever...

Where Do Human Emotions Fit in the Customer Experience?

image source: Royalty Free Brands are like people – there are many of them. Just like people, few are liked or trusted. And among those, even...

10 Signs Your Customer Service (Probably) Sucks

Nobody wants to be the "bearer" of bad news. And so, many businesses believe they’re constantly “WOWing” customers while the opposite is actually happening. image...

Why Narcissism is Good in Customer Service

photo credit: Apple Narcissism in business is nothing new. Business leaders and creative directors without house-sized egos won’t be able to rile people behind their ideas...

Is Customer Service the Most Difficult Job in the World?

What do we expect out of a customer service representative? image source: http://www.flickr.com/photos/zepfanman/ While physical capital refers to physical objects and human capital refers to unique...

What a Family Diner Taught Me About Customer Service

image credit: royalty free There was a small independent diner at the edge of the campus during my college years. This place was relatively empty throughout...

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