Vitaliy Verbenko
Vitaliy is a Marketing and Support Advocate at Helprace, a help desk and customer service software. He has been into customer service ever since he co-founded a small construction company five years ago. He holds a BA from Canada's Ryerson University.
Customers want one, well, two things above else. They want to save time and money. And since our online experiences have improved in strides,...
image source: royalty free Businesses don’t stay static. Over time, what customers expect changes, and this includes the number of requests aimed at your help...
All Images Courtesy Helprace Delivering great customer service is difficult. Even the most skillful customer support representative may run into situations that may catch them...
image source: Royalty Free The unknown can be intimidating. You come across a business, you think it’s interesting, but you’re not 100% sure how it...
Some time ago, I shared with you a list of 15 fun ways businesses thanked their customers. All of the images are credited to...
This story is a version of a post published here. Posted with the author’s permission. All images credited to: Helprace Great customer service doesn’t just...
This story is a version of a post published here. Posted with the author’s permission. All images credited to: Helprace To build loyalty, it isn’t...
This story was originally published here. Posted with the author's permission. Today’s customer is very different from customers from 10 or even 5 years ago.…
There are some things worth remembering about your first job. photo credit AP file photo When I was in high school, one of my early…
One of the reasons why customer service is difficult to get right is due to the unpredictable nature of customers themselves. I recently came across...
image source: Shutterstock It seems that we’ve gotten customer advocates wrong all along: we keep hearing that they're a mythical, if not a one-off anomaly...
image source: Helprace If you’ve ever hired for a customer service position, you know how important it is to settle on the right candidate. And...
image source: Ikea and Apple The advert for the 2015 Ikea catalogue wasn’t meant to go by unnoticed. The short clip invited users to “experience...
When we buy a product, we expect it to work and improve our lives in some way. image source: royalty free So if it doesn’t…
image source: Royalty Free Since they deal with people day in and day out, customer service employees have a good, seasoned grasp of using whatever...
image source: Royalty Free Brands are like people – there are many of them. Just like people, few are liked or trusted. And among those,…
Nobody wants to be the "bearer" of bad news. And so, many businesses believe they’re constantly “WOWing” customers while the opposite is actually happening. image...
photo credit: Apple Narcissism in business is nothing new. Business leaders and creative directors without house-sized egos won’t be able to rile people behind their…
What do we expect out of a customer service representative? image source: http://www.flickr.com/photos/zepfanman/ While physical capital refers to physical objects and human capital refers to…
image credit: royalty free There was a small independent diner at the edge of the campus during my college years. This place was relatively empty…