Veronica Krieg

5 Ways the Right Set of Contact Center Tools Elevates your Customer Experience Daily

As a team of construction workers break ground outside my window, I can’t help but stare. I’m absorbed into the equipment they’re using and...

How to Unravel the Crazy High Cost of Frequent Employee Turnover in Your Contact...

It costs your contact center $35k to $105k every time you lose an agent. A haze of toxic negativity lingers over your contact center every...

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